Team Leader

Card Factory; Derry/Londonderry; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a leading UK retailer as a Team Leader, responsible for driving store success and customer satisfaction within a vibrant team environment. This role supports the Store Manager and requires strong leadership and a commitment to excellent customer service. Card Factory offers a comprehensive benefits package, including discounts and development opportunities.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentives

Opportunities for Retail Apprenticeships

Access to training and development

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills required.
• Customer-centric attitude essential.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional service.

Skills

Leadership

Customer service

Teamwork

Commercial awareness

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a drive for excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Overview

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true Omni-channel retailer, investing significantly in our colleagues and creating growth opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Education Tools, Salary Advance)
• Seasonal incentives
• Opportunities for Retail Apprenticeships
• Access to training and development
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career goals, click "apply now". We reserve the right to close the vacancy early once sufficient applications are received, so early application is advised.