Team Leader

The Rank Group; Croydon; On-site; GBP 28,000; Full time

Job summary

A leading entertainment and leisure company in Croydon is looking for a Mecca Team Lead to inspire and manage a team in delivering exceptional customer service. This full-time role requires strong leadership skills and the ability to create a motivating workplace. You will be responsible for managing shifts and ensuring a fun, customer-first atmosphere. The position offers a competitive salary and various employee benefits.

Benefits

Competitive Salary - £13.06 / hour

Paid breaks

50% discount on food and soft drinks

Pension and Life Assurance

Access to Employee Assistance Programme

Funded Apprenticeships for career development

Qualifications

• Leadership experience in customer service roles required.
• Must be engaging and inspirational towards the team.
• Strong organizational skills essential for managing shifts.

Responsibilities

• Lead and motivate the team to deliver exceptional customer service.
• Manage shifts effectively and foster team relationships.
• Create a welcoming and energetic environment for customers.

Skills

Strong leadership skills with a customer-first mindset

Ability to engage and inspire your team

Organised and proactive in a fast-paced environment

Job description

Overview

As a Mecca Team Lead, you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment.

Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.

Benefits

• Competitive Salary - £13.06 / hour
• Real contracts from 8 to 35 hours – no zero-hour contracts!
• Paid breaks
• Industry-leading Employee Rewards platform, offering discounts on travel, shopping, and dining and much more
• 50% discount on food and soft drinks for you and up to three friends
• Pension and Life Assurance
• Company Sick Pay Scheme
• Access to an Employee Assistance Programme and in-venue Mental Health FirstAiders
• Funded Apprenticeships and training for career development
• Uniform provided- Fantastic new design just launched in 2024

Responsibilities

Lead from the front, supporting and motivating the team to deliver exceptional service and ensuring every customer has a fantastic experience. Manage shifts and build strong relationships with colleagues to create a welcoming and energetic environment.

Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.

Qualifications

• Strong leadership skills with a customer-first mindset
• Ability to engage and inspire your team
• Organised and proactive in a fast-paced environment

Additional Information

• Full time
• Willing to work variable hours - Full flexibility is required.