Team Leader

Hobbycraft; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading craft retailer is seeking a Team Leader to support store management and drive sales in Crawley. The role includes overseeing operations, managing staff, and ensuring excellent customer service. Candidates should have at least 1 year of retail experience and a passion for crafts. This position offers competitive pay and a creative work environment.

Benefits

25% Discount Card for Hobbycraft Stores

Generous holiday

Corporate gym membership

Company pension contribution

Cycle to Work Scheme

Qualifications

• A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles advantageous).
• Must have an interest in craft/hobbies and want to inspire others.
• Confident and clear communication skills.

Responsibilities

• Work with the store manager to drive sales and profitability.
• Support and coach colleagues.
• Manage click and collect orders.

Skills

Customer service

Commercial awareness

Communication skills

Motivation

Flexibility

Job description

Overview

Job Type – Team Leader

Salary - Rates of pay from £13.20ph to £13.62ph depending on store location

Hours of Work - 37.5 hours a week

Working for Hobbycraft isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business.

We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!

About The Role

As a Team Leader for Hobbycraft you will be supporting the management team and helping to driving sales, alongside the development and delivery of excellent customer service.

• Work with the store manager to drive sales and profitability
• Drive commercial awareness amongst the store team
• Overseeing operations including merchandising, goods in, warehouse operations and duty management responsibilities
• Supporting and coaching our colleagues
• Co-ordinating the workload of colleagues
• Answering customer enquiries
• Managing click and collect orders
• Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
• Supporting with audits, health and safety trawls
• Key holder with responsibility for opening and closing the store
• Supporting with disciplinary, grievance, absence and performance management processes
• Duty manager in the absence of the Store Manager

About You

• A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles will be advantageous)
• Must be passionate about sales and driving profit within the store
• Be commercially aware in a retail environment
• Have an interest in craft/hobbies and want to inspire others
• Ability to learn and share expertise of products to fit customer’s needs
• High levels of enthusiasm, drive and motivation
• Confident and clear communication skills
• Must be flexible in order to accommodate the business trading needs

Benefits at Hobbycraft

• Rates of pay above minimum wage
• 25% Discount Card for Hobbycraft Stores
• Generous holiday with an increase each holiday year
• Corporate gym membership
• Access to financial and mortgage advice
• A creative working environment
• Company pension contribution
• Cycle to Work Scheme
• Access to our Employee Support Programme for overall well-being
• Continuous training, development and performance management
• Colleague Social Events throughout the year

Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date.

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at [e-mail] and let us know what adjustments what you may need.

Hobbycraft is an equal opportunity employer, committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status. We celebrate the joy of crafting and the diversity of our colleagues and customers.

What’s Needed: Customer service, Creative, Knowledgeable