Team Leader

River Island; Craigavon; On-site; GBP 26,000; Part time

Job summary

A leading retail brand is seeking a part-time Retail Manager to join their Craigavon location. The ideal candidate will have a passion for retail, team leadership skills, and a commitment to delivering exceptional customer service. This role offers a supportive culture with career progression opportunities and various staff benefits.

Benefits

50% staff discount and uniform allowance

Pension: Contributory private pension scheme

28 days paid holiday including Bank Holidays

Progression and upskilling opportunities

Financial advice, wellbeing solutions, bonus scheme

Qualifications

• Experience in retail management or a similar role.
• Strong interpersonal skills and commitment to customer service.
• Ability to motivate and develop a diverse team.

Responsibilities

• Lead team briefs and communicate daily targets.
• Drive customer-focused culture and improve service KPIs.
• Ensure health and safety compliance and monitor store operations.

Skills

Communication

Customer Focus

Problem Solving

Planning & Prioritising

Accountability

Team Leadership

Job description

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We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.

This is a 30-hour contract - Working 5 days out of 7.

Department: Retail Management

Employment Type: Permanent - Part Time

Location: Craigavon

Workplace type: Onsite

Compensation: £25,500 / year

What We Are Looking For...

Responsibilities:

• COMMUNICATION
• Set up team briefs and communicate/store actions and targets
• Check business communication channels and drive actions to achieve priorities
• Delegate accountabilities within the store team
• Communicate and champion current business initiatives
• Lead store visits clearly and concisely during management absence
• CUSTOMER FOCUS
• Work with management to improve customer-focused culture
• Drive conversion, footfall, and service KPIs
• Adjust approaches to meet customer needs and improve service
• OPERATIONS
• Create a safe working environment, complying with health and safety legislation
• Support health and safety training completion
• Complete price events and promotional activities
• Drive delivery process and productivity
• Ensure replenishment and stock checks are completed
• Action stockroom walkthroughs and product opportunities
• VISUAL & COMMERCIAL
• Implement and maintain visual merchandising standards
• Conduct store walkthroughs for visual attention
• Analyze data to identify opportunities
• PEOPLE
• Recruit and induct new team members
• Develop and coach staff, providing feedback
• Handle difficult conversations appropriately
• Support a culture of recognition and inclusivity
• COST & BUDGETING
• Monitor store performance and controllable costs
• Check staffing levels and deployments

Behavioural Competencies:

• ACCOUNTABILITY: Hold self and others accountable, adhere to policies
• DRIVES ENGAGEMENT: Motivate and recognize team efforts
• DRIVES RESULTS: Achieve results under challenges, maintain high standards
• EFFECTIVE COMMUNICATION: Adapt communication styles, listen actively
• PLANNING & PRIORITISING: Organize work to meet goals
• PROBLEM SOLVING: Analyze information and implement solutions

This Is For You...

• Discount: 50% staff discount & uniform allowance
• RI Rewards: Discounts, benefits, financial advice, wellbeing solutions, bonus scheme
• Island culture: Kindness Cupboards, support from Retail Trust
• Family Hub: Support for family setups, maternity, paternity, adoption, fertility treatments
• Giver Island: Giving scheme, annual Giver Island day, matched funding
• Opportunities: Progression and upskilling opportunities
• Pension: Contributory private pension scheme
• Holiday: 28 days paid holiday including Bank Holidays, option to buy additional days

Keeping You Safe...

At River Island, we are committed to safeguarding all employees and promoting British Values, including democracy, rule of law, individual liberty, and mutual respect.