Team Leader

CO-OP; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail cooperative in City of London is looking for a Team Leader to guide and support their team. You will be responsible for excellent customer service and team motivation, while also engaging with community projects. Prior supervisory experience is a plus. This role includes evening and weekend shifts, but offers great benefits like discounts and mental health support.

Benefits

60% discount on childcare fees

20% off food shopping

Up to £500 off holidays

Financial wellbeing app

Paid volunteering hours

Mental health support

Accredited training programs

Qualifications

• Previous supervisory experience is desirable.
• Confidence and a friendly, approachable nature.
• Enthusiasm and resilience to support colleagues.

Responsibilities

• Champion excellent customer service.
• Motivate and support the team.
• Understand store performance against targets.
• Handle customer complaints professionally.

Skills

Customer focus

Communication

Leadership

Flexibility

Job description

Working as a Team Leader in Your Co-op, you'll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You'll also drive them to increase sales, secure customer loyalty and attain store targets.

Some of your key responsibilities would be:

• to champion excellent customer service
• to motivate and support the team by leading from the front
• to delegate the tasks fairly
• to understand how the store is performing against financial targets
• to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
• to take ownership to ensure that customer complaints are dealt with professionally
• to be actively involved with community projects and supporting local community groups

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we'll make sure your rota is available 4 weeks in advance - giving you peace of mind to be able to make the most of your days off.

Requirements

• to be customer focused and deliver excellent store experiences
• a natural ability to listen, interact and communicate with customers and team members
• enthusiasm and resilience to support your colleagues during demanding times
• flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• confidence and a friendly, approachable nature
• some previous supervisory experience (desirable)

Benefits

• 60% discount on your childcare fees
• save 20% on your food shopping expenses
• get up to £500 off your next holiday
• benefit from Wagestream - our financial wellbeing app
• earn paid volunteering hours to give back to your community
• access GroceryAid for dedicated colleague mental health support
• engage in full training and accredited development programs