Team Leader

Ole & Steen; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading bakery in London is seeking a passionate Team Leader to support the General Manager and inspire staff. You will create a welcoming environment for guests, exemplifying exceptional customer service and team spirit. Offering competitive pay, flexible shifts, and benefits, this role is perfect for those looking to grow in the hospitality industry.

Benefits

£13.00 per hour plus incentives

Flexible shifts

Free food on shift

50% discount off shift

Uniform provided

28 days holiday

L3 Apprenticeship potential

Qualifications

• Passion for great customer service.
• Friendly and welcoming demeanor.
• Ability to inspire teams.

Responsibilities

• Support the General Manager and lead shifts.
• Foster a welcoming atmosphere for guests.
• Inspire team members to maintain high standards.

Job description

Overview

Ole & Steen is an award-winning Danish bakery with 30 years of heritage behind us. We proudly produce fresh artisanal breads and pastries across Denmark, the UK and New York. We’ve become part of our guest’s local community; welcoming them into our store and serving them hand-made breads and pastries made with heart, perfectly poured coffees, and a space to indulge in a moment alone or to gather with friends and colleagues.

Hygge (hoo-gah): A Danish term meaning to create warmth and enjoy the good things in life, with good people.

We also have a lot of amazing people who help us be the Hygge, and we’re on the lookout for more to join us on our mission to become the “world’s most loved bakery”. We want our team to pass on their passion of our freshly-baked range and bring a little joy to their day.

Responsibilities

As a Team Leader at Ole & Steen you’ll be responsible for supporting the General Manager and leading a shift in their absence. From greeting guests with genuine warmth to acting as a role model for our teams, always reflecting a positive attitude and excellent standards, you’ll help foster an atmosphere where made-by-hand quality meets approachable luxury. You are friendly and welcoming with an ability to make our guests feel at home in your store. You will lead from the front and inspire your teams to always provide a similarly high level of experience. You’ll have a passion for great customer service, for people, coffee, food and hospitality and be excited to join us on our mission to be the “World’s most love bakery”.

Benefits

• £13.00 and on top of those individual & team incentives based on performance.
• Flexible shifts
• Free food on shift
• 50% discount when not on shift at any Ole & Steen store
• Uniform provided
• 28 days holiday
• Full or part-time hours
• Learn new skills and grow with us with the potential to complete a L3 Apprenticeship in Leadership and Management

It’s not just a job; it’s a passion. Join us at Ole & Steen and let’s bring the Hygge to London together.