Team Leader

Mitie; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A security services provider in London is seeking a Team Leader to manage and develop a security team. The role involves ensuring service excellence, compliance with health and safety regulations, and promoting a culture of customer focus. Ideal candidates should have strong leadership skills, good communication abilities, and experience in a similar role.

Qualifications

• Demonstrates knowledge of Health, Safety, Environment, and Quality systems.
• Good leadership and management skills.
• Excellent customer focus.

Responsibilities

• Manage a security team to ensure service excellence.
• Drive a culture of customer excellence and problem resolution.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Customer focus

Health & Safety knowledge

Job description

Overview

Job objectives and responsibilities Building Effective Teams – Being the Team's key point of contact and ensuring the security team strives for and exceeds expectations on service excellence through first class management, leadership, customer focus and measured feedback, training and development.

Drive for Results – To ensure that Mitie reacts efficiently and effectively in line with SLA and KPI's.

Leadership Behaviours

• To manage a security team including security officers, front of house operatives and subcontractors in delivery of the above
• To drive a culture of high quality customer excellence including:
  • Leading by example
  • Smart and professional in appearance and manner
  • Client focused - seeking to resolve client problems through Mitie solutions
  • Thinking tactically and strategically about customer service delivery, not solely task focused
  • Driving a ‘fix it first time' culture
• Embrace new systems and processes introduced by Mitie, acting as an ambassador to your team for these

Decision Making

To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and review. To assist with the development of the Mitie- client offering.

Main duties

• Promotion of all Mitie service lines to deliver sustainable excellence and maximum efficiency
• Hold regular meetings as required to engage, motivate and manage your team, developing and communicating the strategy, ensuring it is aligned with the wider security business strategy
• Ensure all team members go through the Mitie Induction
• In conjunction with HR ensure employee issues are dealt with according to company policy, liaising with your Line manager for support
• To ensure the security team ensure business standards are maintained
• Support managers with HR issues in accordance with Mitie policy and procedures
• Attend internal and external meetings as required
• Create a professional working culture between employees, contractors and clients, sharing best practice
• Coach and develop your team in all aspects of their role
• Be a Mitie Ambassador at client review meetings as necessary
• Be an advocate of new systems, processes and ways of working embracing them and ensuring your team embrace them too
• Comply with all Mitie policies and procedures
• Comply with all Mitie Health and Safety policies and procedures ensuring work is carried out in a safe manner
• To undertake additional duties in line with capabilities as required
• Any other reasonable management request

Person Specification

• Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment
• Able to represent Mitie effectively at both internal and external meetings
• Leads by example in all role activities
• Good leadership and management skills
• Good communication skills
• Excellent customer focus

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
• Use all work equipment and personal PPE properly and in accordance with training received
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Information Security

• Ensure compliance with Mitie's information security procedures in all activities
• Proactively identify and report security risks to your manager
• Report actual and suspected security incidents