Team Leader

Vue Entertainment; Castleford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cinema chain in Castleford is seeking a motivated team leader to enhance customer experience and support team members. In this role, you will ensure high service standards, lead by example, and manage operational tasks. Previous experience in retail or hospitality is preferred. Enjoy benefits like personal holiday allowance and unlimited cinema passes.

Benefits

Personal holiday allowance

Competitive pension scheme

Wellbeing support

Unlimited digital cinema pass

Discounts on food and beverage

Qualifications

• Previous experience in retail, leisure, or hospitality sector preferred.
• Clear and confident communication with customers and team members.
• Ability to lead, motivate, and support team members.
• Able to remain calm and effective in a fast-paced environment.

Responsibilities

• Deliver excellent customer service standards.
• Guide customers from entry to exit professionally.
• Support with ticketing, seating, and technical issues.
• Conduct regular safety checks and maintain high cleanliness standards.

Skills

Customer service skills

Leadership skills

Problem-solving

Communication

Job description

Overview

Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema. As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience.

Responsibilities

• Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service
• Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally
• Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner
• Share relevant and important information with team members, keeping everyone updated on the latest objectives
• Promote upcoming screenings and special events to customers
• Ensure high standards of customer service are maintained during both peak and off-peak times
• Assist management with the onboarding of new team members - helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions
• Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries
• Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified
• Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas
• Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies)

Qualifications

• Previous experience within the retail, leisure or hospitality sector is preferred
• Clear and confident communication with customers and team members
• Ability to lead, motivate and support team members with their daily tasks
• Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment
• Maintains a clean, presentable uniform and professional appearance
• Takes accountability and has the eagerness to learn and develop new skills
• Has a proactive and solution-focused mindset with a can-do attitude
• Has enthusiasm and passion for cinema

About Vue

Vue UK & Ireland is part of Vue International, one of the world\'s leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.

Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be. Our standards are high, but we don\'t take ourselves too seriously - we\'re all about working together and embracing different perspectives because that\'s how we genuinely improve what we do. Join us in our mission to deliver the ultimate big screen experience.

Values

• Belonging: Our narrative is one and inclusive team - where everyone\'s voice matters
• Collaboration: We are in this together - working to offer the best experience for our customers and team
• Customer focus: Our customers are our main priority and at the centre of everything we do
• Dynamic: We are inquisitive problem solvers and not afraid of a challenge
• Excitement: The world of big screen entertainment is continuously evolving and we wouldn\'t have it any other way

Benefits

• Personal holiday allowance plus bank holidays
• Competitive pension scheme
• Wellbeing support
• Unlimited digital cinema pass for you and monthly guest passes available too
• Discounts off our food and beverage