Team Leader

Sportswift Ltd; Cardiff; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retail company in Cardiff is looking for a Team Leader to motivate the team and ensure excellent customer service. In this role, you will support the Store Manager and lead by example, driving store initiatives while fostering a positive environment. Ideal candidates will demonstrate strong leadership skills and a proactive attitude. Competitive benefits include discounts, pension, and wellness support.

Benefits

Pension

15% colleague discount

Financial Wellbeing Support

Gym membership discounts

Enhanced maternity and paternity leave

Qualifications

• Good leadership skills and ability to motivate the team.
• Curious nature and eagerness to learn.
• Strong communication skills and team-building capability.
• Flexibility and initiative in decision-making.
• Commitment to creating a positive team environment.

Responsibilities

• Support the Store Manager in daily operations.
• Create great customer experiences and drive commercial success.
• Lead by example with excellent service.
• Monitor store performance and foster a positive environment.
• Develop team members while enhancing personal skills.

Skills

Leadership skills

Positive and proactive attitude

Ability to listen and build team rapport

Flexibility and initiative

Openness to feedback

Genuine care for people

Job description

We're on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this role, you'll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and ensuring every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager's away, you'll step up and keep things running smoothly with confidence and care.

Main Responsibilities

You'll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You'll lead by example, demonstrating excellent service and bringing the Card Factory Way to life. Along the way, you'll help others grow while continuing to develop your own skills. With your energy and commercial know-how, you'll drive store initiatives, maintain open communication, and foster a positive, inclusive environment. Additionally, you'll monitor store performance to ensure everything runs smoothly and the team thrives.

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing:

• Good leadership skills—positive, proactive, and full of energy.
• Curious by nature, always learning, and eager to see the bigger picture.
• Ability to listen with intent, value everyone's voice, and build a team where people feel they belong.
• Flexibility, initiative, and the ability to set the tone by getting things done.
• Fairness, openness to feedback, and thoughtful decision-making.
• Genuine care for people, supporting growth, and creating a positive team vibe.

Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched an exciting 5-year business strategy with a vision to become a true Omni-channel retailer. This strategy involves significant investment in our colleagues, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

• Pension
• 15% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support + Financial Education Tools + Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers, including access to a virtual internal learning network
• Discounted gym memberships, mobile phone contracts, and car leasing
• Discounts across hundreds of UK retailers
• Employee Assistance Programme—supporting mental, physical, and financial wellbeing
• Enhanced Maternity, Paternity, and Adoption leave