Team Leader

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Team Leader, where your passion for customer service and team development will shine. This role offers the opportunity to lead a retail team, ensuring excellent availability and a positive shopping experience for customers. You will be at the heart of a supportive environment that values personal development and teamwork. With a focus on inclusivity and respect, you will help create a culture where everyone can thrive. Enjoy perks like a generous discount, holiday benefits, and clear pathways for career progression. Start your journey with us today!

Benefits

15% discount in all Iceland and The Food Warehouse stores

28 days holiday (including Bank Holidays)

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Option to join a healthcare plan

Grocery Aid for financial support

Clear career pathways

Supportive work environment

Qualifications

• Experience in retail management or supervisory role is ideal but not essential.
• Communicates effectively with colleagues to deliver store tasks.

Responsibilities

• Deliver great availability for customers and drive sales.
• Support and work with the Talking Shop Rep in the store.
• Complete actions set by the line manager focusing on customer visibility.

Skills

Retail Management Experience

Effective Communication

Planning and Organizing

Team Leadership

Customer Service

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business.

As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!