Team Leader

Greene King; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33% discount for staff

Training and development opportunities

Free mental health and well-being support

50% discount at Greene King Inns

Referral bonuses up to £1,500

Access wages before payday

Up to 30% off retail discounts

Job summary

A well-known pub chain in Cardiff is looking for a Team Leader to oversee shifts and ensure excellent service in a vibrant environment. The ideal candidate will support the team, maintain standards, and uphold a positive atmosphere for customers. In addition to a competitive salary, benefits include career development opportunities, generous discounts, and support programs for well-being. Join a dynamic team dedicated to memorable customer experiences and community spirit.

Qualifications

• Ability to provide a memorable customer experience consistently.
• Experience in team coordination during busy shifts.
• Knowledge of maintaining safe and legal bar conditions.
• Experience in a customer-facing role.

Responsibilities

• Lead the team and ensure smooth shift operations.
• Maintain high customer service standards.
• Address and resolve issues in the absence of management.
• Ensure cleanliness and legal compliance of the bar.

Skills

Customer service

Team leadership

Problem-solving

Attention to detail

Positive attitude

Job description

• Dept. L4/House: Three Elms (Whitchurch) - 01967

Company Description

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Job Location