Team Leader

Metro Pub Co - BRA_302; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Team Leader to ensure high standards of customer service and smooth operations. You will play a vital role in maintaining a positive atmosphere and managing the team during busy periods. This role offers a competitive salary, discounts, and opportunities for career progression.

Benefits

33% discount for you and 15% for loved ones

Career progression opportunities

Employee assistance program

50% discount at Greene King Inns

Up to £1,500 referral bonus

Early access to wages with Wagestream

Exclusive mobile discounts

Qualifications

• Expected to demonstrate attention to detail and excellent service.
• Ability to lead by example with a positive attitude.
• Required to think quickly and adapt during busy shifts.

Responsibilities

• Lead the team and ensure smooth operations during shifts.
• Provide a memorable experience for customers.
• Deputise for management and resolve issues effectively.

Skills

Attention to detail

Customer service

Adaptability

Positive attitude

Team spirit

Job description

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Job Title: Team Leader

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs smoothly! You’ll ensure high standards are maintained and our customers are kept happy.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, clean, and issues are addressed promptly and safely.

Qualifications

• Attention to detail, ensuring every pint is poured perfectly.
• Lead by example in providing excellent service and welcoming customers warmly.
• Ability to think quickly and adapt during busy shifts.
• Positive attitude and team spirit.

Additional Information

We reward hard work with a competitive salary, pension, and more:

• Opportunities for career progression and training across our brands.
• 33% discount for you and 15% for loved ones on all our brands.
• Free employee assistance program for mental health, well-being, financial, and legal support.
• 50% discount for you and 25% for loved ones at Greene King Inns and hotels.
• Refer a friend and earn up to £1,500 when they are placed.
• Access your wages early with Wagestream.
• Up to 30% off at Superdrug, exclusive mobile discounts, and more.