Team Leader

Urban - BRA_209; Cambridge; On-site; GBP 25,000 - 32,000; Full time

Job summary

A prominent company seeks a Team Leader in Cambridge to manage a dedicated team and ensure outstanding customer service. The role involves overseeing shift operations, resolving issues, and maintaining high standards for customer satisfaction. Apply now to enjoy competitive benefits including generous discounts and a supportive work environment.

Benefits

Opportunities for career progression

33% discount for employees

50% discount at Greene King Inns

Mental health and financial support program

Wagestream access

Retail discounts up to 30%

Qualifications

• Experience in delivering excellent service.
• Ability to adapt during busy shifts.

Responsibilities

• Ensure customers have a memorable experience during visits.
• Depose management and resolve issues in their absence.
• Coordinate the team for smooth operations.
• Maintain a safe and clean bar environment.

Skills

Attention to detail

Service excellence

Quick thinking

Positive attitude

Team player

Job description

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Job Title: Team Leader

As a Team Leader, you’ll lead by example, ensuring the team has everything they need to run the shift smoothly. You will maintain high standards and ensure our customers are satisfied.

Responsibilities

• Provide customers with a heartfelt and memorable experience each time they visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts to ensure smooth operations.
• Ensure the bar is safe, legal, clean, and issues are addressed promptly and safely.

Qualifications

• Attention to detail, ensuring every pint is poured perfectly.
• Be a role model in delivering excellent service and making customers feel welcome.
• Ability to think quickly and adapt during busy shifts.
• Positive attitude and team player mentality.

Additional Benefits

We reward hard work with a competitive salary, pension contribution, and more:

• Opportunities for career progression across our well-known brands, with training and development at all levels.
• 33% discount for you and 15% for loved ones on all our brands.
• Free employee assistance program for mental health, well-being, financial, and legal support.
• 50% discount for you and 25% for loved ones at Greene King Inns and hotels.
• Referral bonus of up to £1,500 when your referred candidate is hired.
• Wagestream access to your wages before payday.
• Retail discounts up to 30% at Superdrug, exclusive deals with Three Mobile, and more.