Team Leader

Hungry Horse - BRA_104; Bury St Edmunds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality brand is seeking a Team Leader to join their vibrant team in Bury St Edmunds. In this role, you will be responsible for ensuring excellent customer experiences and efficient team operations. If you're an adaptable individual with a passion for service, this is your opportunity to make a difference and grow your career.

Benefits

33% discount for you and 15% for loved ones

Free employee assistance program

50% discount at Greene King Inns

Access to wages before payday via Wagestream

Up to 30% retail discounts

Referral bonus of up to £1,500

Qualifications

• Strong customer service skills and a positive attitude are essential.
• Ability to think quickly and adapt during busy shifts is required.
• Experience in a similar role is advantageous.

Responsibilities

• Lead the team to ensure smooth service and customer satisfaction.
• Deputise for management and resolve issues as needed.
• Coordinate the team efficiently during busy periods.

Skills

Attention to detail

Customer service

Problem-solving

Team spirit

Adaptability

Job description

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Job Title: Team Leader

As a Team Leader, you’ll lead by example, ensuring the team has everything they need to make the shift run smoothly! You’ll maintain high standards and ensure our customers are kept happy.

Responsibilities

• Provide customers with a heartfelt and memorable experience each time they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, clean, and issues are dealt with promptly.

Qualifications

What you’ll bring…

• An eye for detail, ensuring every pint is poured perfectly.
• Be a role model for great service and a warm welcome.
• Ability to think quickly and adapt during busy shifts.
• A positive attitude and team spirit.

Additional Information

We’re committed to rewarding our team’s hard work, including:

• A competitive salary, pension contributions, and career development opportunities.
• 33% discount for you and 15% for loved ones across our brands.
• Free employee assistance program for mental health, well-being, financial, and legal support.
• 50% discount for you and 25% for loved ones at Greene King Inns and hotels.
• Referral bonus of up to £1,500 when you refer a friend who gets hired.
• Access to wages before payday via Wagestream.
• Up to 30% retail discounts, including Superdrug and Three Mobile.