Team Leader

JR United Kingdom; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading customer service organisation in North Bristol is seeking a Customer Service Team Leader. You will lead a team ensuring excellence in customer support across all channels and drive performance improvements. The ideal candidate will possess leadership experience, strong people management skills, and a proactive mindset focused on continuous improvement. This role offers a full-time, permanent position with a competitive salary and benefits.

Benefits

Competitive salary

Benefits package

Opportunities for career progression

Qualifications

• Proven experience in customer service leadership or supervisory role.
• Strong people management and coaching skills.
• Excellent communication and organizational abilities.

Responsibilities

• Lead and inspire a team of customer service advisors.
• Monitor KPIs and performance metrics.
• Act as the first point of escalation for complex queries.

Skills

Customer service leadership

People management

Conflict resolution

Communication skills

Organizational abilities

CRM systems

Job description

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Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and have experience managing high-performing teams? If you're based in or near North Bristol and ready to take the next step in your career, we want to hear from you!

Signature Recruitment is proud to be working on behalf of a leading, forward-thinking client to find an outstanding Customer Service Team Leader. This is your chance to join a dynamic, customer-focused organisation that values innovation, collaboration, and continuous improvement.

About the Role

As Customer Service Team Leader, you'll play a pivotal role in leading a multi-channel customer service team, ensuring service excellence across phone, email, live chat, and social media. You'll support your manager in driving performance, coaching team members, and enhancing the customer journey at every touchpoint.

This is more than just a supervisory role — it's an opportunity to shape the future of customer care in a business that's committed to exceeding expectations.

Key Responsibilities

• Lead and inspire a team of customer service advisors to deliver outstanding support across all channels.
• Monitor KPIs and performance metrics to ensure service levels and customer satisfaction targets are met.
• Act as the first point of escalation for complex queries and complaints.
• Collaborate with senior leadership to improve processes, drive efficiencies, and support business growth.
• Manage resource planning, shift scheduling, and team development.
• Champion a customer-first culture and support sales enablement through service excellence.

What We're Looking For

• Proven experience in a customer service leadership or team supervisor role.
• Strong people management, coaching, and conflict resolution skills.
• Excellent communication and organisational abilities.
• Experience with CRM systems and performance reporting tools.
• Ability to manage shift patterns.
• A proactive, solutions-focused mindset with a passion for continuous improvement.

Location & Working Hours

• North Bristol, easily accessible by public transport and car.
• Full-time, permanent role, 37.5 hours per week, between 8:30 am and 11:00 pm, Monday to Friday.

Why Apply?

• Join a company that values sustainability, diversity, and employee development.
• Be part of a supportive, collaborative team culture.
• Enjoy a competitive salary, benefits package, and opportunities for career progression.

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