Team Leader

JR United Kingdom; Bradley Stoke; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in workforce solutions is looking for an experienced Team Leader to manage operations and ensure compliance with client expectations in the financial sector. The role involves leading a team, fostering a service-driven culture, and implementing effective recruitment strategies. Candidates should have a background in financial services and excellent people skills.

Benefits

Industry-leading bonus schemes

Outstanding learning and development programmes

Flexible benefits options

24 days holidays, rising to 27 days

Generous family friendly entitlements

Competitive pension contributions

Employee discounts

Qualifications

• Several years of experience in a process-driven environment in financial services.
• Ability to lead and support less experienced colleagues.
• Client-focused and solutions-driven mindset.

Responsibilities

• Oversee compliance with SLAs and client operations.
• Mentor team members and handle complex escalations.
• Develop and maintain a robust recruitment strategy.

Skills

People Skills

Target-driven

Problem Solving

Client-focused

Education

Experience in Financial Services

RPO Experience (Preferred)

Job description

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Competitive Salary & Market-Leading Bonus Scheme

Discover Your Personal Best.

Together, we’re redefining recruitment. Preparing people and organisations for the future of work because we believe that meaningful and sustainable employment has the power to change the world.

About the role:

Talent Solutions is seeking an experienced Team Leader to support the Client Director and Client Operations. In this role, you will be responsible for ensuring SLAs and key objectives are consistently met while fostering a service-driven culture. You will oversee team members who manage the processes and procedures for delivering our workforce solutions, driving high performance to achieve all objectives, KPIs, and SLAs.

Working closely with hiring managers in the financial sector, you will help build and maintain a strong, diverse talent pipeline. Additionally, you will design and implement recruitment strategies aligned with business goals, ensuring all requirements are managed in accordance with established processes, milestones, and budgetary guidelines.

What Will You Be Doing?

• Overseeing the day-to-day framework and compliance of workforce solution processes, policies, and procedures to ensure adherence to customer and supplier SLAs.
• Setting individual and team objectives on a daily basis, ensuring they are met consistently.
• Handling complex situations or escalations, resolving potential issues or conflicts effectively.
• Supporting the leadership team by providing and collating performance metrics and data for client reviews.
• Mentoring and providing development and training opportunities for less experienced colleagues.
• Encouraging knowledge sharing and skills transfer within the team, optimising processes in line with evolving industry best practices.
• Fostering a motivated and collaborative team environment, leading by example.
• Developing and nurturing internal and external relationships.
• Allocating work among the team to optimise productivity and meet objectives.
• Managing requisitions and talent pipelines to ensure consistent recruitment flow.
• Managing strategic projects to achieve business critical success.
• Presenting workforce solutions to clients and stakeholders.

Accountability

• Accountable for meeting short-term targets and proactively monitoring and managing costs related to personal and team performance.
• Responsible for performance management, training, and resource planning.

Interaction

• Able to convey information effectively and resolve problems with colleagues, superiors, and clients.

Impact

• Accountable for achieving short and medium-term goals, planning, and adjusting work to meet team objectives.

Problem Solving

• Resolves complex issues using past experience and standard operating processes, applying evaluation and judgment to positively impact long-term outcomes.

Knowledge and Application

• Several years of financial services experience in a process-driven environment, with in-depth knowledge within the relevant business stream.

Experience Required:

• Excellent people skills, with the ability to lead and support less experienced colleagues.
• Target-driven, results-focused, and able to motivate others.
• Experienced in managing and resolving issues effectively.
• Able to liaise with all levels, demonstrating a positive, decisive, driven, and forward-thinking approach.
• Client-focused and solutions-driven, with a strong emphasis on customer satisfaction.
• RPO experience preferred.
• A background in financial services is essential.

Why us?

• Hybrid working, two days works in our high spec offices.
• Fantastic career progression with clear development pathways.
• Outstanding learning and development programmes.
• Industry leading bonus schemes.
• Flexi benefits options– PMI, Dental, Travel Insurance Critical Illness and more
• Start on 24 days holidays, rising to 27 days. Plus, birthday off
• Purchase up to 5 working days additional holiday upon completion of probation period
• Generous family friendly entitlements
• Competitive pension with contributions increasing through length of service
• Save As You Earn with the opportunity to purchase shares at a reduced price
• Employee discounts with ManpowerGroup Rewards which offers a huge range of discounted shopping and rewards with all the major retailers

About us:

Global leaders in workforce solutions and strategies.

Our clients need to be agile and innovative to survive in an unpredictable landscape. At Talent Solutions, we help them meet every challenge by addressing their most complex workforce needs. We offer everything from Recruitment Process Outsourcing (RPO) to Managed Service Provider (MSP) solutions and world-class talent management. We get people. And together, we’ll shape our future.

We are proud to have been voted one of the world’s most ethical companies for 16 years in a row. This reflects our commitment to integrity, transparency, and ethical business practices. We are committed to promoting a diverse and inclusive community, a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we’re happy to talk about flexible working.

We can only consider candidates who reside in the United Kingdom and hold full right to work.

We get people and together we’ll shape our future. Apply now.