Team Leader

Card Factory; Bradford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading retailer as a Team Leader in Bradford, supporting the Store Manager and driving store success. This role focuses on customer experience and operational excellence in a fast-paced environment. Ideal candidates demonstrate strong leadership, a passion for service, and a commitment to fostering a positive team culture.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Retail Management Apprenticeship Programmes

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Comfortable reviewing store performance data.
• Commercially minded.

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead store teams in the absence of Store Manager.
• Ensure high standards and exceptional service daily.

Skills

Leadership skills

Customer-centric

Positive attitude

Engaging team player

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered around customer satisfaction. You will lead store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year business strategy aiming to become a true omni-channel retailer. This strategy involves significant investment in our colleagues, creating opportunities in a fast-paced environment as part of our exciting journey.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, education tools, and salary advances
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers and access to a virtual internal learning network
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support