Team Leader

Greene King; Bolton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hospitality company in Bolton is looking for a Team Leader to ensure smooth shift operations while delivering excellent customer service. You will be a role model for the team, resolving issues and adapting to challenges during busy shifts. Ideal candidates will have strong customer service skills and a positive attitude. This role offers career development opportunities and discounts across brands.

Benefits

Career development opportunities

Employee discounts up to 50%

Free mental health support

Retail discounts

Qualifications

• Experience in a customer service role is preferred.
• Ability to manage a team during busy shifts.
• Strong problem-solving skills to resolve issues quickly.

Responsibilities

• Lead the team to ensure smooth and efficient shift operations.
• Provide a memorable experience for every customer.
• Check that all safety and legal standards are maintained.

Skills

Customer service

Team coordination

Problem-solving

Attention to detail

Adaptability

Positive attitude

Job description

Overview

Join us at Farmhouse Inns. We’re big on quality, from our carvery roasts to handmade Yorkies and perfectly crispy roast potatoes. As a Team Leader, you’ll lead by example, ensuring the shift runs smoothly, standards remain high, and our customers are kept happy.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible. A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible. A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information (Benefits)

• The chance to further your career across our well-known brands - as one of the industry’s top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.
• Refer a friend - earn up to £1,500 when they are placed.
• Wagestream - access your wage before payday for life events.
• Retail discounts - up to 30% off at Superdrug, exclusive discounts with Three Mobile, and more.