Team Leader

Card Factory; Birkenhead; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading retailer seeks a passionate Team Leader to enhance customer experience and drive store success in Birkenhead. You will lead and support store teams, ensuring exceptional service and operational excellence, with opportunities for personal growth and development in a collaborative environment.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development resources

Discounts across many UK retailers

Employee Assistance Programme

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead store teams, ensuring high standards in absence of the Store Manager.

Skills

Leadership

Customer-centric

Positive attitude

Engagement

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on exceptional customer service. You will lead store teams, especially in the absence of the Store Manager, ensuring high standards and outstanding service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a drive for excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true Omni-channel retailer, investing significantly in our colleagues and creating numerous opportunities within a fast-paced environment.

We offer a wide range of benefits to support your well-being:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (including financial education tools and salary advances)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts across many UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you’re interested, please apply now.

Note: We reserve the right to close this vacancy early once sufficient applications are received. Early applications are encouraged.

Location: 25 Borough Pavement, Birkenhead, UK