Team Leader

Card Factory; Bingley; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading retailer, Card Factory, is seeking a passionate Team Leader to enhance customer experiences and foster a team culture. This role supports the Store Manager in driving commercial success and ensuring exceptional service standards. The ideal candidate should exhibit strong leadership and a commitment to customer satisfaction.

Benefits

25% colleague discount in-store and online

Financial wellbeing support and education tools

Salary advance options

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to learning and development content

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Demonstrates strong leadership skills.
• Passionate about customer service.
• Engaging and enthusiastic team player.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams and ensure high service standards daily.
• Review store performance data.

Skills

Leadership

Customer Service

Commercial Acumen

Teamwork

Analytical Skills

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this mission.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support the Store Manager in achieving goals related to commercial growth and fostering a team culture centered on the customer. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support and education tools
• Salary advance options
• Seasonal incentive schemes
• Opportunities to apply for retail apprenticeships
• Access to learning and development content
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support