Team Leader

CO-OP; Berkeley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail cooperative in Berkeley is seeking a Team Leader to support managers and coordinate team tasks. Responsibilities include driving sales, ensuring excellent customer service, and community engagement. Ideal candidates should have strong communication skills and some supervisory experience. Benefits include discounts on childcare and food shopping.

Benefits

60% discount on childcare fees

20% discount on food shopping

Up to £500 off holidays

Financial wellbeing app

Paid volunteering hours

Mental health support

Full training and accredited development programs

Qualifications

• Natural ability to listen, interact and communicate with customers and team members.
• Enthusiasm and resilience to support your colleagues during demanding times.
• Flexibility to work a range of shifts, including evenings and weekends.

Responsibilities

• Champions excellent customer service.
• Motivates and supports the team by leading from the front.
• Delegates tasks fairly.

Skills

Customer focused

Communication skills

Enthusiasm

Flexibility

Supervisory experience

Job description

Working as a Team Leader in Your Co-op, you'll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You'll also drive them to increase sales, secure customer loyalty and attain store targets.

Some of your key responsibilities would be:

• to champion excellent customer service
• to motivate and support the team by leading from the front
• to delegate the tasks fairly
• to understand how the store is performing against financial targets
• to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
• to take ownership to ensure that customer complaints are dealt with professionally
• to be actively involved with community projects and supporting local community groups

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we'll make sure your rota is available 4 weeks in advance - giving you peace of mind to be able to make the most of your days off.

Requirements

• to be customer focused and deliver excellent store experiences
• a natural ability to listen, interact and communicate with customers and team members
• enthusiasm and resilience to support your colleagues during demanding times
• flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• confidence and a friendly, approachable nature
• some previous supervisory experience (desirable)

Benefits

• 60% discount on your childcare fees
• save 20% on your food shopping expenses
• get up to £500 off your next holiday
• benefit from Wagestream - our financial wellbeing app
• earn paid volunteering hours to give back to your community
• access GroceryAid for dedicated colleague mental health support
• engage in full training and accredited development programs