Team Leader

Victim Support; Basingstoke; Presencial; GBP 11.000 - 14.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Descripción de la vacante

Victim Support is seeking a dedicated Team Leader to join our office in Basingstoke. The role is part-time (15 hours per week) with Thursday and Friday shifts, primarily based in Hampshire. You will lead operational staff, ensure service delivery against targets, and manage cases with safeguarding in mind.

You will oversee data processes, audits, and performance, while providing guidance and support to the team. A driving license is essential due to travel across Hampshire.

Formación

• Experience in a role with customer focus and service delivery.
• Experience providing crisis management and staff guidance.
• Strong written and verbal communication with agencies.
• Ability to work independently and prioritise tasks.
• Knowledge of confidentiality and safeguarding requirements.
• Proficient in Microsoft Office including Excel.

Responsabilidades

• Complete case audits and data reviews to oversee teams.
• Capture data and evidence on service outcomes.
• Allocate work across the team and monitor patterns.
• Act as safeguarding officer and support staff.
• Work with Operations Manager to address performance issues.
• Lead recruitment, training, and performance management.
• Coordinate regular team meetings and share learning.
• Represent the service at external events.

Conocimientos

Customer focus

Crisis management

Communication

Data analysis

Confidentiality

Excel

Line management

Team leadership

Herramientas

Microsoft Office

Descripción del empleo

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We are seeking a dedicated and compassionate Team Leader to join our team based at our office in Basingstoke. This role is fully office based and some travel throughout Hampshire will be required.

Area of Business

Operations

Number of Vacancies

1

Location or Function

Hampshire and Isle of Wight

Full time/Part time

Part time

Hours per week

15

Work schedule

Thursday and Friday shifts between 8am-6pm.

Basic Salary

12,330.00 per annum (FTE 30,825.00 per annum)

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

Yes

Closing Date

10/11/2026

Ref No

7027

Documents

• Team Leader- Casework - Basingstoke JD.pdf (PDF, 214.1kb)

What we offer

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Team Leader you will ensure excellent service delivery in accordance with the service specification and performance targets. You will need to be able to support operational staff to deliver high quality, risk led and tailored support. You will focus on the performance management of team members including the allocation and auditing of cases in line with service standards.

Key Responsibilities

• Responsible for completing case audits, reviews and reviewing data to ensure oversight of teams
• Responsible for capturing data and evidence around the outcomes of the service
• Responsible for allocating work across the wider team - analysing data to monitor patterns, trends and comparing these to resources
• Be a designated safeguarding officer, available to make defensible decisions quickly and effectively on safeguarding matters ensuring the dignity, safety and security of victims is at the heart of your work. This will also include providing guidance and support to staff.
• Work with the Operations Manager to ensure excellent service delivery in line with business plans by reviewing data and information to effectively address any performance issues.
• Responsible for the line management of team members including responsibility for recruitment, training completion, performance management and monitoring, continued support and guidance and implementing all relevant VS policies and procedures
• Promote effective communication channels including co-ordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues.
• Represent the service and victims at external events

About You

You will need:

• Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery.
• Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus.
• Have strong communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.
• Work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner.
• Gather, analyse and use information and evidence from different sources to solve problems and report on data quality and compliance
• An understanding of confidentiality, safeguarding and other legal requirements
• Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages, specifically Excel

This role involves some travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.