Team Leader

Greene King; Basingstoke; On-site; GBP 23,000 - 30,000; Full time

Job summary

Rejoignez une chaîne de pubs de renommée au Royaume-Uni en tant que Team Leader. Dirigez votre équipe pour garantir une expérience client mémorable, tout en ayant des opportunités de carrière dans un environnement de travail accueillant et stimulant. Profitez d'avantages tels qu'une formation continue, des réductions sur les repas et des programmes de bien-être.

Benefits

Réduction de 33% sur toutes nos marques

Programme d'assistance gratuit pour les employés

Accès anticipé à votre salaire avec Wagestream

Réduction de 50% dans nos hôtels Greene King

Formations et développement professionnels

Réduction de 30% chez Superdrug

Possibilité de gagner jusqu'à £1,500 pour les recommandations

Qualifications

• Expérience préalable dans un rôle similaire ou dans le service à la clientèle.
• Capacité à gérer des situations stressantes.
• Compétences organisationnelles importantes.

Responsibilities

• Assurer un service client de qualité à tout moment.
• Coordonner l'équipe pendant les périodes de forte affluence.
• Résoudre les problèmes en l'absence de la direction.

Skills

Service à la clientèle

Gestion du personnel

Adaptabilité

Job description

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As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

• You’ll receive a competitive salary, pension contribution as well as:
• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.