Team Leader

The Co-operative Group; Barnsley; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading company in retail is seeking a Customer Team Leader to join their team in Barnsley. This part-time role involves leading a team, providing excellent customer service, and supporting operational tasks. Competitive pay, benefits, and opportunities for training and career development are offered, making this an excellent opportunity for those passionate about customer care and teamwork.

Benefits

36 days holiday (including bank holidays, pro-rata for part-time)

Pension scheme with up to 10% employer contributions

30% discount on all Co-op products

Paid training and support for career development

Virtual healthcare services for you and your family

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to manage age-related sales.
• Desire to learn and develop leadership skills.

Responsibilities

• Lead the store team and ensure excellent customer service.
• Manage HR processes and support store management.
• Develop team skills through coaching and training.

Skills

Customer care

Leadership

Problem-solving

Organizational skills

Flexibility

Job description

Customer Team Leader

Location: The Co-operative Food, High Street, Barnsley, S71 4RF

Pay: £13.65 per hour

Contract: 22 to 30 hours per week + regular overtime, permanent part time

Working pattern: 4 to 5 varied shifts including early mornings starting from 4am, afternoons, late evenings until 10pm, and weekends, to be discussed at interview.

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You will lead the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, delivering excellent customer service, and performing tasks like re-stocking shelves and cleaning spillages.

At Co-op, we focus on fairness and community. We support your wellbeing and provide policies to assist with life events, including bereavement, pregnancy loss, fertility treatments, and menopause.

What you’ll do

• Provide friendly, welcoming, helpful service, including support at the post office counter and in the bakery, often managing the store and handling challenging situations.
• Develop your team’s skills through coaching and training, fostering an inclusive environment where everyone’s voice is valued.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance customer shopping experience.
• Support your store manager by deputising and managing HR processes.
• Lead the introduction of new products and services, encouraging team feedback.
• Build relationships within the community and support local initiatives.

This job would suit people who have

• A genuine care for customers and members’ needs.
• The ability to balance leading and supporting the team while working on the shop floor.
• Great people skills for building positive relationships.
• Strong organisational and problem-solving skills.
• A desire to learn and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Paid training and support for career development.
• 30% discount on Co-op products, plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a portion of your pay early.
• 36 days holiday (including bank holidays, pro-rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to create inclusive environments. We support reasonable adjustments and are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria.

When applying, you’ll be asked if you want to be considered under the scheme and if you need adjustments during recruitment.

More info about our recruitment process and commitments to diversity can be found at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application, you’ll complete two online assessments (~20 minutes). We may remove the vacancy before the closing date.