Team Leader

Henderson Group; Ballymena; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Ballymena is seeking a Team Leader to support store operations. Responsibilities include leading the team, managing store performance, and providing exceptional customer service. Candidates must have prior retail experience and a strong commitment to teamwork and integrity. Benefits include staff discounts and an employee assistance program. Apply by October 12, 2025.

Benefits

Staff Discounts

Employee Assistance Program

Social Club

Pension Fund

Qualifications

• Aged 18 or over.
• Previous retail experience including 6 months in a supervisory role.

Responsibilities

• Lead the store team following policies and practices.
• Take responsibility for the store in absence of other leaders.
• Train and support your team in-store.

Skills

Team Management

Customer Interaction

Shift Leadership

Cash Handling

Staff Coaching

Staff Training

Supervisory Experience

Job description

Team Leader - Spar Grove Road

Location: 120 Grove Rd, Ballymena BT43 6UB

£14.13 per hour and great benefits. Full-time position available working 30 hours, 4 days per week, within store opening hours (Mon–Sun, 7am–10.30pm) with full flexibility required. Opening, closing and weekend shifts will be expected as part of the role.

A look into the role
Reporting to the Assistant Manager and/or Store Manager, you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and supports the local community.

As a Team Leader you will

• With the Assistant Manager and/or Store Manager, lead the store team to follow store policies, standards and practices.
• Take responsibility for the store in the absence of other leaders (includes keyholder responsibility).
• Be a positive role model and represent our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage workload and support your team while being hands-on in store to ensure resources are in the right place at the right time to deliver the best customer experience.
• Support the Store Manager to maximise store performance, including understanding and implementing the store plan and priorities.
• Alongside the store team, actively promote and get involved in initiatives to support the local community.

Skills for Success

• Minimum criteria: aged 18 or over, plus previous store retail experience, including at least 6 months in a supervisory role leading a team in a customer-focused environment.
• Natural ability to listen, interact and communicate with customers and team members.
• Target driven to help the store achieve business plans/priorities and focused on continuous improvement.
• Ability to inspire others to do their best for each other and the customer.

Are we right for you? It is important that you feel aligned with our values: Ambition, Customer First, Teamwork, Integrity.

• Ambition – We strive to be better and seek new challenges.
• Customer First – We provide exceptional service and support our communities.
• Teamwork – We succeed together and share knowledge and skills.
• Integrity – We are fair, honest, ethical, inclusive and respectful.

The Reward – You will contribute to a business that supports defibrillator installations and school sports days. In the last year, Henderson Group staff and stores raised over £1 million for charity partners. We will help you feel proud of what you do and celebrate your success. Our business is recognised for delivering excellence in employment, and we heavily invest in our people. Benefits include market-competitive salary, employee assistance programme, social club, discount scheme across UK/Ireland, staff discount at SPAR/EUROSPAR Henderson Group company-owned stores, and more.

Working Hours – 30 hours per week, 4 days per week, store opening hours (Mon–Sun, 7am–10.30pm) with full flexibility required. Opening and closing shifts may be required.

Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in detail at interview. Completed applications must be submitted online by midnight on Sunday 12th October 2025. Communication on the progress of your application will be made via email and the career site, so please check regularly.

We are an equal opportunities employer.

Skills: Team Management, Shift Leader, Cash Handling, Staff Coaching, Staff Training, Supervisory Experience

Benefits: Staff Discounts, Employee Assistance Programmes, Social Club, Pension Fund