Team Lead, Operations (Fixed Term Contract, 12 months)

The Gap Partnership; Dacorum; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global consultancy firm in Dacorum seeks an Operations Team Leader to coach and mentor their UK based operations team. The ideal candidate should excel in communication and organizational skills, with a hands-on approach in a fast-paced environment. This is a full-time position focused on ensuring high standards and continuous improvement in operations.

Qualifications

• Ability to lead and mentor a team.
• Experience in a fast-paced, high-volume environment.
• Strong interpersonal skills to manage stakeholder relationships.

Responsibilities

• Oversee the delivery of operational processes with precision.
• Coach and mentor the operations team.
• Resolve issues and manage workloads effectively.
• Collaborate with senior stakeholders for process improvement.
• Foster professionalism and a culture of feedback.

Skills

Communication skills

Emotional intelligence

Organizational skills

Problem-solving

Relationship building

Job description

Overview

We are a global negotiation consultancy specializing in the development of practical and highly effective negotiation solutions and strategies. We operate in over 50 countries and work with more than 600 organizations. Our team of consultants bring real-world commercial experience from a range of industry sectors, and partner with our clients to provide best-in-class solutions to their negotiation needs.

We pride ourselves on delivering exceptional value to our clients, driven by a culture of collaboration, precision, and high performance. Our Operations team is at the heart of this, ensuring every client experience meets our uncompromising standards. This is a unique opportunity to shape, support, and elevate the operational excellence that underpins our global business.

About the role

You will be responsible for coaching, supporting, and mentoring our small UK based Operations team, ensuring they deliver to the highest standards. Working closely with the Operations Manager, you’ll oversee the smooth delivery of all operational processes, acting as a point of escalation and championing accuracy, consistency, and quality. This is a hands on role, so you’ll need to be comfortable playing your part in delivering tasks as part of the team.

Key responsibilities

• Ensure all operational activities are completed with precision, meeting client and internal expectations
• Coach, mentor and guide a small team in delivering support to the business
• Identify and resolve issues, managing workloads effectively to deliver seamless client commitments.
• Collaborate with senior stakeholders to continuously improve processes
• Act as the voice of operations within the local office, fostering professionalism and respect across the business.
• Uphold a culture of feedback, learning, and continuous improvement.

About You

• You'll have a passion for people and a talent for building strong relationships both internally and externally
• Draw on your excellent communication skills and emotional intelligence with stakeholders, clients and the team
• With a hands on approach, you'll be used to working effectively in a high volume, fast paced environment
• Bring your organisation skills to help keep everything (and everyone) on track.
• Demonstrate the confidence to take ownership and drive results, solve complex problems while managing stakeholders.
• Experience leading a team (an advantage, but not essential).

We look forward to receiving your application! # bebrilliant

At The Gap Partnership, we are committed to fostering a workplace culture that values and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce enriches our organization, enhances creativity and innovation, and contributes to our overall success. We are dedicated to providing equal opportunities for all individuals regardless of their race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Business Consulting and Services