Team Lead - NIKE Unite Teesside

Nike; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading sportswear company is seeking a Team Lead for their store in Teesside. The candidate will oversee the back of house team, ensuring excellent service and compliance with standards. You will coordinate operations, motivate employees, and drive sales targets while fostering a diverse and inclusive environment. Previous retail or customer service experience is preferred. Join us to be part of an iconic brand at the forefront of the fashion industry.

Benefits

Competitive compensation and benefits

Performance-based bonuses

Employee discounts

Inclusive team environment

New NIKE outfit for employees

Qualifications

• Experience in customer service and/or retail preferred.
• Ability to manage a small team effectively.
• Strong communication skills and team collaboration.

Responsibilities

• Coordinate and motivate the team in the work area.
• Support daily business management to achieve sales targets.
• Ensure compliance with company standards and guidelines.

Skills

Customer service experience

Team management

Effective communication

Product sales techniques

Job description

Overview

Nike Unite Teesside is looking for a Team Lead to head our back of house team and provide world-class service to the consumer. Applications with Stockroom Supervisor experience preferred.

Responsibilities

• Coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere.
• Support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
• Identify and solve problems in partnership with store leadership and be a brand ambassador for NIKE’s initiatives.
• Ensure the store complies with NIKE standards and guidelines.
• Specialize in one business area while supporting cross-functionally.
• COMMERCIAL: Support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and timely monthly initiative launches.
• ATHLETE EXPERIENCE: Ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: Lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (which may include day, evening, weekends, and/or holidays, based on department and store/company needs).

Apply now online

We are waiting for you!