Team Lead - Mental Health Urgent Care Hub

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 40,000 - 48,000; Full time

Job summary

A healthcare provider in Leicester is seeking a Band 7 Team Lead to manage the Mental Health Urgent Care Hub. This role involves clinical and operational leadership, including line management of staff and service development. The ideal candidate will demonstrate strong communication and organisational skills, along with an ability to monitor and improve service quality. A supportive work environment is offered with opportunities for career progression, including a generous leave and benefits package.

Benefits

Generous pension contribution

27 days holiday with potential increase

Free onsite parking

Health and Wellbeing Support

Qualifications

• Must have clinical expertise in mental health services.
• Experience in managing healthcare teams.
• Ability to multitask and coordinate shifts.

Responsibilities

• Line manage Mental Health Practitioners and healthcare support workers.
• Monitor staffing levels and coordinate shifts.
• Lead recruitment and service development.

Skills

Excellent communication skills

Organisational skills

Technical skills

Education

Relevant clinical qualification

Job description

Job Overview

Come and join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative, and dynamic work environment!

We have an exciting opportunity for a Band 7 Team Lead to join our team at the Mental Health Urgent Care Hub (MHUCH).

Working within the Urgent Care Pathway, the Mental Health Urgent Care Hub incorporates the Mental Health Response Vehicle, Place of Safety Assessment Unit, and the Hub to provide visible and strong leadership as the service continues to develop and evolve. The Mental Health Care Hub provides urgent biopsychosocial triage and assessment for patients presenting with mental health needs 24 hours a day.

The post holder will be a key member of the leadership team, responsible for providing clinical and operational leadership to the Mental Health Urgent Care Hub during an exciting period of change and service development.

The health and wellbeing of our team members is very important to us. We offer a robust induction period, regular supervision, and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths.

We Also Offer

• A generous pension contribution and holiday allowance starting at 27 days, increasing to 29 days after 5 years of service and 33 days after 10 years of service
• Free onsite parking
• Access to a wide range of additional benefits (attached), such as discounted shopping, recognition schemes, and various other packages to support your work-life balance
• Health and Wellbeing Support
• Various Staff Support Networks

Contact Details

Helen Underdown, [e-mail]

Job Description Summary (Main Duties And Responsibilities)

The successful candidate will line manage Mental Health Practitioners and support these direct reports in managing healthcare support workers. The Team Lead will monitor staffing levels, coordinate shifts, formulate team rosters, carry out investigations, resolve patient concerns, complete audits, monitor and sign off incidents, ensure regular supervision, and lead meetings when required. The successful candidate will also lead recruitment and service development. This role requires multitasking, including service development, clinical management, and reviewing service data quality and audits. Excellent communication, technical, and organisational skills are essential.

During peak activity or staffing shortages, team leads are expected to work clinically, applying their extensive clinical expertise to lead both operationally and clinically.

Note: The advert may close early if sufficient applications are received, so please apply promptly.

About Us

Leicestershire Partnership NHS Trust (LPT) provides community health, mental health, and learning disability services for people of all ages. With over 100 settings, from inpatient wards to community outreach, our 6,500 staff serve over 1 million residents in Leicester, Leicestershire, and Rutland.

We aim to develop a workforce that reflects our community and actively promote equal opportunities in employment and service delivery. We encourage applications from all community sections, especially underrepresented groups.

Further details about our benefits, leadership behaviours, and other recruitment information are available in the attached 'Information for Applicants' document.

We consider requests for alternative working hours or patterns under our flexible working policy.

All substantive roles (excluding medical staff) require a 6-month probation period (see Probation Policy).

Applicants must have permission to work in the UK. The cost of any required DBS disclosure will be deducted from salary after employment begins.

Applicants at risk within the NHS who meet essential criteria will be given interview priority.