Team Lead, Last mile

Amazon; Mansfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

Amazon, a leading global logistics firm, is seeking a Team Lead for their Delivery Center in Mansfield. In this role, you'll be responsible for overseeing shift operations, driving team performance, and ensuring optimal delivery processes. Ideal candidates should possess strong leadership skills, a Bachelor's degree, and experience in managing teams, alongside a customer-centric mindset.

Qualifications

• Bachelor's degree required.
• Fluent in English (spoken and written).
• Experience with Microsoft Office products.

Responsibilities

• Responsible for shift operations at the Delivery Center.
• Engage with delivery teams to improve performance.
• Implement process control mechanisms and analyze data reports.

Skills

Leadership

Analytical Skills

Communication

Customer Service

Problem Solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Key job responsibilities
Essential Functions
Defining , building and executing the delivery process from delivery station to customer address

Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management

Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.

Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.

Analysis of the data reports to identify performance bottlenecks and improve performance

Implement the formal process control and process improvement mechanisms such as Kaizen

Essential Skills
Strong leadership capabilities and people management skills - Ability to work under pressure situations


Ability to work in ambiguous situations

Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.

Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.

High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.

Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

BASIC QUALIFICATIONS

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- Experience managing teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.