Team Lead, Implementation In-Store

DoorDash; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading logistics and technology company in London seeks a Team Lead for Implementation Partners. This role involves guiding a dedicated team to ensure successful client onboarding, leveraging your SaaS or hospitality technology experience. The ideal candidate will possess strong mentorship abilities and excellent communication skills, thrive in collaborative environments, and have experience with CRM tools like Salesforce. Competitive compensation and benefits offered.

Benefits

Premium healthcare

Wellness expense reimbursement

Paid parental leave

Qualifications

• 2+ years of experience in customer-facing roles, ideally within SaaS or hospitality technology.
• Passionate about supporting others and enjoy mentoring teammates to help them grow.
• Able to navigate cross-functional conversations with ease.
• Thrive in fast-paced, collaborative environments and are comfortable adapting to change.

Responsibilities

• Lead a team of Implementation Partners to ensure smooth client onboarding.
• Monitor team bandwidth and ensure effective resource allocation.
• Manage a limited portfolio of onboarding projects while supporting your team.
• Track customer engagement and proactively address risks.
• Assist in managing complex client situations with empathy and thoughtfulness.

Skills

Customer-facing experience

Coaching and mentoring

Strong communication

Detail-oriented

Problem-solving

Experience with CRMs

Tools

Salesforce

Totango

Job description

About the Team

The SevenRooms Implementation team supports our clients through one of the most critical moments in their journey — implementation. We are a global, collaborative group that thrives on setting clients up for long-term success by tailoring onboarding strategies to their unique needs. From in-store restaurant technology to advanced platform features, we ensure new partners are empowered and equipped to drive ROI from day one.

About the Role

In this role, you’ll lead a team of Implementation Partners who work closely with our clients to ensure they’re achieving success with the SevenRooms platform. You’ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption and long-term customer value. You’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.

You’re excited about this opportunity because you will…

• Team Support & Coaching. Lead a team of Implementation Partners across North America by providing day-to-day guidance, support, and coaching to ensure smooth client onboarding and consistent team performance.
• Resource Coordination. Partner closely with the Associate Manager to monitor team bandwidth, onboarding pipeline, and activating MRR to ensure projects are prioritized and resourced effectively.
• Client Implementation. Have the ability to manage a limited portfolio of onboarding projects while supporting your team through implementation of SevenRooms solutions — including reservations, waitlist, table management, online ordering, POS integrations, and marketing automation.
• Customer Risk Monitoring. Use tools like Looker and Totango to track customer engagement and flag accounts at risk, working with your team and leadership to drive proactive solutions.
• Escalation Support. Assist Implementation Managers in managing complex client situations and escalations with empathy, thoughtfulness, and tact — while reinforcing best practices.
• Product Enablement. Be a hands-on product expert, helping clients and teammates leverage SevenRooms functionality based on unique business needs and goals. Cross-Functional Collaboration. Work closely with Sales, Product, Support, and Customer Success partners to ensure a cohesive experience for both your team and our clients.

We’re excited about you because…

• You have 2+ years of experience in customer-facing roles, ideally within SaaS or hospitality technology
• You’re passionate about supporting others and enjoy mentoring teammates to help them grow
• You’re a strong communicator, both in writing and speaking, and can navigate cross-functional conversations with ease
• You’re detail-oriented and a critical thinker who can solve problems and keep projects on track
• You thrive in fast-paced, collaborative environments and are comfortable adapting to change
• You’re experienced with tools like Salesforce, Totango, or similar CRMs

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\'re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also aim to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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About SevenRooms

In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.

With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.

As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.