Team Lead, Housing Assets & Research (Data & Reporting)

Derbyshire County Council; East Midlands; On-site; GBP 32,000 - 42,000; Full time

Job summary

Chesterfield Borough Council is seeking a proactive Team Leader for the Housing Assets’ Business Support & Research team to lead a dedicated group responsible for asset management data, ICT systems and accurate reporting. You will coordinate appointments and support housing investment programmes while ensuring excellent customer service for tenants.

You will act as a key liaison between tenants, contractors, council departments and Housing Assets colleagues to ensure smooth delivery of services,

Qualifications

• Experience of leading or supervising a team.
• Excellent organisational, communication and customer service skills.
• Strong IT and data management experience, including working with databases and reporting systems.
• The ability to analyse information and produce accurate reports.
• Experience of managing competing priorities and meeting deadlines.
• A commitment to continuous improvement and delivering high-quality services.

Responsibilities

• Lead, supervise and support the Business Support & Research team.
• Ensure the accuracy and integrity of housing asset management data and systems.
• Produce and analyse reports, statistics and performance information.
• Manage appointments and diary scheduling for Asset Management Officers.
• Oversee service enquiries, customer communications and shared inbox management.
• Support the delivery of stock condition surveys, EPC programmes and Decent Homes reporting.
• Monitor financial processes including purchase orders, payments and budget records.
• Coordinate administrative and business support functions across the Housing Assets Service.
• Contribute to service improvement initiatives and research projects.

Job description

Chesterfield Borough Council is seeking a proactive Team Leader for the Housing Assets’ Business Support & Research team to lead a dedicated group responsible for asset management data, ICT systems and accurate reporting. You will coordinate appointments and support housing investment programmes while ensuring excellent customer service for tenants.

You will act as a key liaison between tenants, contractors, council departments and Housing Assets colleagues to ensure smooth delivery of services,