Team Lead - Home Ownership Services

Sandwell Metropolitan Borough Council; West Midlands Combined Authority; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established local authority is seeking a motivated Team Lead for their Home Ownership Services. This role offers a unique opportunity to influence housing services positively while working in a hybrid model that promotes work-life balance. The ideal candidate will have a strong background in project management and social housing, ensuring that tenants and leaseholders receive exceptional support. With a commitment to professional development and a diverse work environment, this position is perfect for those looking to advance their careers while making a meaningful impact in the community.

Benefits

Hybrid Working Model

Career Development Opportunities

Generous Annual Leave

Employee Benefits Portal

Salary Sacrifice Schemes

Health and Wellbeing Support

Local Government Pension Scheme

Qualifications

• Minimum 3 years’ experience in social housing or finance.
• Strong ICT skills including data manipulation.

Responsibilities

• Manage and improve Home Ownership Services.
• Ensure high customer satisfaction and consistent performance.

Skills

Project Management

Supervisory Experience

Customer Satisfaction

ICT Skills

Performance Management

Housing Management Knowledge

Education

GCSE in English Language

GCSE in Mathematics

Tools

Microsoft Excel

Job description

Sandwell Council is a diverse and inclusive organisation that is passionate about our Corporate Values. We know our employees are our present and our future and for those looking to develop a career, Sandwell has many great opportunities.

Our Income and Money Advice Service is recruiting to the post of Team Lead to deliver our Home Ownership Service, (Right to Buy and Leasehold Services). We are looking for a leader with housing and project management experience to enhance and develop our process, with a customer-focused approach. This post is a great opportunity for anyone looking to progress their Housing Service career to the next level.

Key Responsibilities:

As the Team Lead of Home Ownership Services, you will be collaborating with the Team Lead of Rent Accounting and the Operations Manager to manage, improve and develop our systems. Your focus will be on ensuring our customers and partners receive a highly professional service, with a strong objective on customer satisfaction and consistent performance.

About You:

This role is all about making a difference in the lives of our tenants and leaseholders, we would like you to demonstrate the following in your application:

• Educated to GCSE level, Grades A to C, must include English Language and Mathematics, or an equivalent qualification.
• Project management and previous supervisory experience.
• A minimum of 3 years’ experience of working within a social housing or social housing finance environment, and particularly in Leasehold Management.
• People management/supervisory and performance management skills.
• Strong ICT skills including complex formulas, Microsoft Excel, high level data manipulation.
• Skills to create a positive, engaged and motivated workforce.
• Knowledge of Housing Management financial systems and procedures, including tenancy management and legislation.
• The ability to drive performance excellence and continuous improvement.
• Qualitative experience on customer satisfaction and building relationships with teams, colleagues and partners.
• Evidence of delivering against key objectives, visions, business and improvement plans.
• Motivational and effective communication at all levels.

What We Offer:

• Work-Life Balance: Hybrid working model with flexible hours to support your work-life balance.
• Career Development: Opportunities for professional growth and development through funded training and courses.
• Inclusive Environment: A diverse workplace where your contributions are valued and respected.
• Comprehensive Benefits including:

• Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities.
• Access to our Employee Benefits portal which includes discounts on a number of retail locations, gym membership, and more.
• Salary sacrifice schemes for cars and bikes.
• Health and wellbeing support.
• Access to the Local Government Pension Scheme.

Apply today and be part of a supportive and forward-thinking team. For any queries or further details about the role, or for an informal chat, please contact Sonia Ward, Operations Manager on 07341 123361.

To apply please click theApply Nowlink below.