Team Lead - GSF Last Mile, GSF Last Mile

Amazon; Sheffield; On-site; GBP 28,000 - 35,000; Full time

Job summary

Amazon is seeking a Team Lead to oversee operations within our logistics team. In this role, you will manage day-to-day operations, ensuring efficiency while meeting customer-facing metrics and safety standards. You will motivate and coach team members, implement training plans, and continuously improve processes. A Bachelor's degree and experience in a customer-facing environment are essential.

Qualifications

• 1+ years in customer-facing, warehousing, or logistics.
• Must be fluent in English, both written and spoken.
• Experience in Microsoft Office and Excel required.

Responsibilities

• Manage end-to-end operations for the team.
• Drive performance management and development plans.
• Conduct daily audits and improve delivery processes.

Skills

Customer Service

Performance Management

Training

Communication

Team Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts.



At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.








Key job responsibilities
We're seeking a Team lead for our LM operations. In this role, you will be responsible for:

- Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations
- Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
- Driving performance management of your team members. Preparing and implementing training and development plans for associates.
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
- Conducting 4M and 5S audits for the delivery station on a daily basis.
- Stand-in for Area Manager.
Ability to manage day and night shifts.

BASIC QUALIFICATIONS

- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

PREFERRED QUALIFICATIONS

- 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.