Team Lead , GSF Distribution Network

Amazon; Sheffield; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Team Lead for its Pantry FC Operations. This role is pivotal in ensuring customer satisfaction by managing daily operations, overseeing a team, and collaborating with various stakeholders. The ideal candidate will have a strong background in customer-facing environments, warehousing, or logistics, and will be action-oriented with excellent people management skills. Join this innovative firm and contribute to a culture that values improvement and creativity, while making a significant impact on operational success.

Qualifications

• 1-3 years of experience in customer-facing roles, warehousing, logistics, or manufacturing.
• Strong execution and people management skills.

Responsibilities

• Manage daily operations for a 3P-operated Pantry FC.
• Collaborate with stakeholders to ensure smooth operations.
• Monitor site health through daily audits.

Skills

People Management

Execution Skills

Proactivity

Education

Bachelor's Degree

Job description

Job Title: Team Lead - Pantry FC Operations

At Amazon, we strive to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds, providing an environment that encourages relentless improvement of the customer experience. Innovation and creativity are integral to our DNA and are encouraged at all levels. Every day, we solve complex technical and business problems with ingenuity and simplicity. We’re making history, and we’ve only just begun.

Amazon is a highly data-driven company passionate about its customers. Ensuring customers receive their orders on time and with quality is vital. The processes at our Fulfillment Centers (FCs) are largely manual, involving many associates. A critical role is that of a process associate, who mentors and guides associates to meet customer expectations by following standard work practices, with safety and quality in mind.

This role will be based in Guntur.

Key Responsibilities

1. Participate in planning and executing the launch of the FC, then ramp up the site to the required processing capacity.
2. Manage daily end-to-end operations for a 3P-operated Pantry FC, overseeing inbound, outbound, and ICQA operations.
3. Meet customer-facing metrics while maintaining cost targets and upholding safety and team morale.
4. Collaborate with stakeholders to ensure smooth operations and partner experience.
5. Monitor site health through daily audits such as 4M, 5S, and inventory checks.

Basic Qualifications

• Graduate with 1-3 years of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Strong execution skills, action-oriented, proactive, and good people management skills.

Preferred Qualifications

• 2+ years of experience in customer-facing roles, warehousing, logistics, or manufacturing.

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Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected categories.