Team Lead – Growth & Training Opportunity

Bubble CiTea Ltd.; Birmingham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Clear career progression

Ongoing training

Promotion into management

Supportive team culture

Staff discounts

Free bubble tea during every shift

Future leadership opportunities

Job summary

Bubble CiTea Ltd. in Birmingham is seeking a proactive Supervisor to lead a busy store, manage end-of-day cash-ups, and deliver outstanding customer service.

You will train and develop the team, ensure drinks are made to the recipe, maintain stock, drive sales, and uphold health and safety standards while fostering a friendly, successful store environment. This is a great stepping stone to future leadership within a growing brand.

Qualifications

• Supervisory experience in a fast-paced food or beverage environment.
• Natural leader with a proactive, “can do” attitude.
• Passionate about people, service, and personal development.
• Open to learning and sharing your knowledge with others.
• Flexible with working hours (evenings, weekends, and holidays as needed).
• Eligible to work legally in the UK.

Responsibilities

• Handle end-of-day cash-ups and complete finance records accurately
• Support training and development of team members, providing refresher training as needed
• Ensure drinks are prepared to recipe standards, ingredients are correctly cooked, and allergen standards are maintained
• Deliver excellent customer service, promote the menu, offers, and loyalty app, and resolve customer queries
• Maintain store appearance, cleanliness, equipment, and stock organisation
• Open and close the store, oversee operational standards, and delegate tasks effectively
• Monitor stock levels, minimise wastage, and manage delivery partner systems
• Support content creation and social media engagement, including TikTok
• Drive sales to meet store targets
• Ensure compliance with health, safety, and regulatory standards
• Complete the reasonable tasks that assigned by the company

Skills

Supervisory experience

Leadership

Customer service

Flexible hours

Reliable

Job description

Bubble CiTea Ltd. in Birmingham is seeking a proactive Supervisor to lead a busy store, manage end-of-day cash-ups, and deliver outstanding customer service.

You will train and develop the team, ensure drinks are made to the recipe, maintain stock, drive sales, and uphold health and safety standards while fostering a friendly, successful store environment. This is a great stepping stone to future leadership within a growing brand.