Team Lead

TipTopJob; Exeter; On-site; GBP 25,000 - 36,000; Part time

Job summary

A leading support organization in Exeter is seeking an enthusiastic Team Leader to inspire and manage their team. You will ensure high standards of service while fostering a supportive work environment. Ideal candidates will have strong leadership, customer service, and analytical skills. This is a part-time, permanent position with opportunities for professional growth and development.

Benefits

Generous annual leave entitlement

Enhanced occupational sick pay

Flexible working policies

Training and development opportunities

Qualifications

• Proven experience in leading and motivating teams.
• Strong track record in customer service.
• Comfortable working with data and preparing reports.
• Excellent written and verbal communication skills.
• Proactive approach to problem-solving.
• Responsive to change and resilient under pressure.

Responsibilities

• Motivate and support your team to deliver high standards of service.
• Ensure clients receive efficient and timely responses.
• Prepare clear and insightful reports.
• Manage communication professionally.
• Demonstrate a proactive approach to resolving challenges.
• Commit to continuous improvement.

Skills

Leadership Excellence

Customer Service Focus

Analytical Thinking

Effective Communication

Problem Solving

Flexibility and Adaptability

Job description

Location: Exeter

Salary: GBP 25,010 - GBP 35,090 pro rata

Vacancy Type: Part time, permanent (30 hours)

Closing Date: 11 Aug 2025

Are you a driven and motivated leader who inspires a team to greatness before the morning coffee kicks in?

Do you thrive on challenge, live for problem-solving, and get excited about data?

Then we want YOU on our team!

About The Role

We are looking for an enthusiastic and experienced Team Leader who brings passion and purpose to the workplace every day. You will lead from the front: motivating, supporting, and driving your team to deliver high standards of service consistently.

This is a rewarding opportunity in a fast-paced and dynamic environment to make a real impact and grow your leadership career.

As a Team Leader, your key responsibilities and skills include:

• Leadership Excellence: Proven experience in leading, motivating, and managing teams, with a collaborative approach and a focus on positive outcomes.

• Customer Service Focus: A strong track record in customer service. You will ensure clients and stakeholders receive efficient, timely, and effective responses at all times.

• Analytical Thinking: Comfortable working with data, able to prepare clear, insightful reports, and use analysis to support decision-making.

• Effective Communication: Excellent written and verbal communication skills. You will manage calls, emails, and inquiries professionally and clearly.

• Problem Solving: Demonstrate a proactive approach to resolving challenges and improving service delivery.

• Flexibility and Adaptability: Responsive to change, resilient under pressure, and committed to continuous improvement.

What We Offer

• A supportive, inclusive team environment
• Opportunities for professional growth and development
• The chance to lead with purpose and make a meaningful difference

Sound like the right fit? Apply today and take the next step in your leadership journey. We are excited to welcome someone ready to lead, inspire, and grow with us.

Who Are We...

Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down barriers that prevent people from accessing support to live a valued life. We address poverty and disadvantage through mental health, drug and alcohol support, housing, and related services.

We operate nearly 200 services across England with almost 3,500 staff and volunteers supporting around 125,000 people annually.

As we integrate our systems and processes, jobs are still branded Humankind for now. Next year, our recruitment systems will fully merge.

What Can Waythrough Offer You?

• Generous annual leave entitlement (27 days plus bank holidays, increasing to 32 after 1 year of service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer pension contributions
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discounts
• Training and development opportunities, including free courses
• Flexible working and family-friendly policies
• Wellbeing initiatives and support networks

If you are a suitable candidate and wish to work with Waythrough, please apply via the following link to be redirected to their website: Apply Here.