Team Lead

Crocs, Inc.; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading footwear brand is seeking a Sales Team Lead in Ashford. The role involves driving sales, overseeing store operations, and fostering an engaging environment for consumers and team members alike. Ideal candidates will have previous retail experience and a commitment to delivering excellent service.

Qualifications

• 2 – 3 years of total retail experience, preferably in store leadership roles.
• Flexibility for varied work hours including nights and weekends.
• Strong enthusiasm for retail and ensuring a positive consumer experience.

Responsibilities

• Oversee opening and closing procedures, ensuring effective operations.
• Coordinating and prioritizing store deadlines and daily activities.
• Support team members in daily executions such as stock management and customer service.

Skills

Communication

Interpersonal skills

Attention to detail

Retail experience

Sales-driven techniques

Job description

Overview

As a Sales Team Lead you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
  
  

What You'll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.
  
  

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Retail