Team Expert Travel 4 Meeting

American Express Global Business Travel; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global travel management company in the UK is seeking a T4M Consultant to manage group travel arrangements and deliver exceptional service. The ideal candidate will have experience in booking individual and group air/rail travel, strong negotiation skills, and proficiency with Amadeus GDS. We value teamwork and communication, and offer a flexible work culture along with travel perks. If you're passionate about travel and hospitality, apply now.

Benefits

Work-life balance

Flexible benefits

Travel perks

Skill development

Inclusion initiatives

Qualifications

• Minimum 1-3 years’ experience in group or individual flight booking.
• Previous group or business travel experience preferred.
• Ability to work independently and in a team.
• High attention to detail.

Responsibilities

• Manage Corporate Travel, Workshops & Seminars for large groups.
• Deliver outstanding service based on client briefs.
• Plan, coordinate, and execute corporate travel and events.
• Achieve financial targets while delivering high-quality service and cost savings.
• Utilize web tools for delegate registration and manage changes.

Skills

Booking Individual Air/Rail + Group Air/Rail travel

Communication with booking owners

Customer care excellence

Knowledge of the airline industry

MS Office skills

Fluent Business English

Tools

GDS: Amadeus

Job description

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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Position: T4M Consultant

The T4M Consultant must be experienced in booking Individual Air/Rail + Group Air/Rail travel, responsible for group movements ranging from 10 to 2000+ people.

This will involve research and negotiation with airlines & rail suppliers for group seat allocation, managing supplier contracts, and keeping to deadlines. All groups will require experience with published IATA & consolidator fares bookable via the GDS (Amadeus).

All inquiries will be managed through a defined process from initial qualification to post-project financial reconciliation, respecting customer and T4M standards, procedures, and policies.

This role focuses on our “Retention Strategy,” contributing to client retention through professional relationships, service excellence, and account growth.

The role also contributes to “Efficiency” and “Business Development Strategy,” ensuring robust processes and effective activity and time management.

Responsibilities and Skills required:

• Management of Corporate Travel, Workshops & Seminars for groups from 10 to thousands, including all aspects of T4M & Group Travel
• Deliver outstanding service based on client briefs, including research, policies, and supplier management
• Planning, coordination, and execution of corporate travel and events
• Effective communication amongst team members to share best practices
• Achieve financial targets while delivering high-quality service and cost savings
• Continuous self-development and training
• Ability to work independently and in a team
• Communication with booking owners
• Accurate and timely data management
• Sound product knowledge and cross-selling ability
• Additional duties as requested, including standby availability on some weekends
• Knowledge of the airline industry
• Previous group or business travel experience preferred
• Group and published airline ticketing experience is an advantage
• Proficiency with GDS: Amadeus essential
• MS Office skills
• Fluent Business English
• Customer care excellence
• Minimum 1-3 years’ experience in group or individual flight booking
• Flexibility and adaptability
• Teamwork skills
• Ability to work under pressure
• High attention to detail

The T4M role includes the following tasks:

• Understanding and meeting Client Service Level Agreements (SLAs)
• Qualifying calls/emails to determine travel requirements
• Identifying transportation options according to client needs
• Following R-Max preferred suppliers’ program
• Communicating with suppliers
• Managing supplier deadlines
• Reminding clients of deadlines
• Securing client approval on budgets and terms
• Utilizing web tools for delegate registration and sending flight offers/confirmations, managing changes

Location: United Kingdom

The #TeamGBT Experience:

Work and life balance, flexible benefits, travel perks, skill development, inclusion initiatives, and more.

All applicants will receive equal consideration regardless of protected characteristics. We are also committed to providing reasonable accommodations for individuals with disabilities.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!