Team Coach Level 3

JD GROUP; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the retail sector, JD GROUP, seeks a Coach Level 3 to enhance everyday store operations and customer satisfaction. The role involves collaborating with the management team, leading a sales team, and ensuring professional growth through ongoing training. This position promises a dynamic work environment with ample opportunities for personal and professional development.

Benefits

25% discount on store products

Access to digital health services

Internal development courses

Discounted gym memberships

Incremental holiday entitlement

Qualifications

• Supervisory experience is preferred but not essential; training will be provided.
• Confidence in communicating with customers and providing exceptional service.
• Strong work ethic and good time management.

Responsibilities

• Collaborate with management to enhance customer experiences.
• Monitor daily sales team performance and assist in training.
• Engage with visual merchandising and stock handling.

Skills

Visual Merchandising

Problem-solving

Time Management

Communication

Adaptability

Tools

Microsoft Office

Job description

Role overview:

The key role of a Coach Level 3 is to assist the management team in the daily operations of the store, uphold the company's core values, and ensure compliance with all relevant KPIs. As a Level 3 Coach and the first management step within Size?, the focus will be on fostering a positive working environment and ensuring the sales team consistently delivers a level of service that exceeds customer expectations.

Responsibilities:

• Collaborate with the store manager and assistant manager to deliver exceptional customer experiences.

• Assist in opening and closing the store, including money handling as a key holder.

• Handle customer complaints and inquiries effectively, aiming for the best outcomes.

• Monitor daily sales team performance to achieve and exceed targets.

• Utilize business reports to assist in product placement of key lines.

• Manage deliveries and stock handling efficiently, adhering to stock control procedures to minimize loss and maximize profits.

• Uphold company standards, act as a mentor and leader, and build strong collaborative relationships to meet business goals.

• Share daily briefs and head office communications with the team, ensuring understanding.

• Delegate tasks and lead by example with a hands-on approach.

• Assist in onboarding and training new staff, as well as ongoing development of existing team members.

• Ensure the sales floor is replenished and maintained through daily tasks.

• Work safely and responsibly at all times.

• Engage with visual merchandising to develop skills and identify commercial opportunities.

• Understand KPIs such as Footfall, ATV, USP, and Conversion, and use these metrics to drive store performance.

Role objectives and KPIs:

• Maintain high customer satisfaction by delivering excellent service and addressing customer needs promptly.

• Drive sales and increase store turnover through effective merchandising, replenishment, and team motivation.

• Lead and develop the shopfloor team to ensure high performance and adherence to policies.

• Keep the shopfloor clean, organized, and visually appealing to enhance the shopping experience.

Skills and Experience:

• Interest in the Size? brand and its products.

• Confidence in communicating with customers and providing exceptional service.

• Supervisory experience is preferred but not essential; training will be provided.

• Ambitious, resourceful, eager to learn.

• Strong work ethic and good time management.

• Self-motivated, adaptable, resilient.

• Problem-solving skills.

• Proficiency in Microsoft Office (Outlook, Word, Excel).

• Excellent communication skills.

• Visual Merchandising experience is a plus.

• Commercially driven.

• Flexible working hours to meet business needs.

Benefits:

• 25% discount on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).

• Exclusive deals through our benefits platform (TELUS Health).

• Access to digital health and well-being services.

• Health cash plans.

• Internal development courses for personal and professional growth.

• Opportunities for apprenticeships and accredited qualifications (England only).

• Discounted gym memberships at JD Gyms.

• Support networks and initiatives promoting positive change.

• Volunteer opportunities and support for JD Foundation.

• Employee engagement forums.

• Incremental holiday entitlement.