Team Coach Level 3

JD GROUP; Cardiff; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retail company is seeking a Coach Level 3 to support store management in delivering outstanding customer experiences while ensuring compliance with KPIs. The role focuses on mentoring staff, enhancing sales performance, and organizing store operations, creating an engaging environment for both customers and employees.

Benefits

25% store discount

Health cash plans

Exclusive retail discounts

Access to development courses

Discounted gym memberships

Incremental holiday allowance

Qualifications

• Interest in the size? brand and products.
• Supervisory experience preferred but not essential.
• Self-motivated, adaptable, and resilient.

Responsibilities

• Assist in opening and closing the store, including money handling.
• Drive sales and increase store turnover through effective merchandising.
• Manage deliveries and stock handling efficiently.

Skills

Customer Service

Communication

Time Management

Problem-Solving

Visual Merchandising

Team Leadership

Tools

Microsoft Office

Job description

Role overview:

The key role of a Coach Level 3 is to aid the management team in the day-to-day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a Level 3 Coach and the first step into size? management, the focus will be on creating a positive working environment whilst ensuring the sales team consistently delivers a level of service that exceeds customer expectations.

Responsibilities:

• Work alongside the store manager and assistant manager to ensure the team delivers exceptional customer experiences.
• Assist in opening and closing the store, including money handling, as a key holder.
• Handle customer complaints and inquiries, aiming for the best possible outcome.
• Monitor daily team service to ensure targets are achieved and exceeded where possible.
• Use business reports to assist in product placement of key selling lines.
• Manage deliveries and stock handling efficiently, adhering to stock control procedures to minimize loss and maximize profits.
• Uphold company standards, act as a mentor and positive role model, and build strong collaborative relationships towards business goals.
• Share and ensure understanding of daily briefs and Head Office communications within the team.
• Implement and delegate tasks with close follow-up, leading by example with a hands-on approach.
• Assist in the induction and training of new starters, and develop existing colleagues to meet company expectations.
• Ensure the sales floor is replenished and maintained through daily tasking and replenishment systems.
• Work safely and responsibly at all times.
• Engage with the visual team to develop merchandising skills, standards, and opportunities.
• Understand KPIs (Footfall, ATV, USP, Conversion) and apply insights to drive store performance.

Role objectives and KPIs:

• Maintain high customer satisfaction by delivering exceptional service and addressing customer needs promptly.
• Drive sales and increase store turnover through effective merchandising, stock replenishment, and team motivation.
• Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to policies.
• Keep the shopfloor clean, organized, and visually appealing to enhance the shopping experience.

Skills and Experience:

• Interest in the size? brand and products.
• Confident communication with diverse consumers and providing exceptional customer service.
• Supervisory experience preferred but not essential; full training provided.
• Ambitious, resourceful, eager to learn.
• Strong work ethic and time management skills.
• Self-motivated, adaptable, resilient.
• Problem-solving skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Excellent communication skills.
• Visual Merchandising experience advantageous.
• Commercially driven.
• Flexible working hours to meet business needs.

Benefits:

• 25% store discount on a wide range of products.
• Exclusive retail and hospitality discounts via TELUS Health platform.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and professional growth opportunities.
• Access to apprenticeships and nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Supportive colleague networks and initiatives for positive change.
• Volunteer opportunities through JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.