Team Assistant- Property, Casualty, Technical & Special Risks

Charles Taylor; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global provider of professional services seeks a PCTSR Team Assistant to support the Property, Casualty, Technical & Special Risks team. This role involves managing case-related tasks, producing MI, and liaising with various teams. Candidates should have strong Microsoft Office skills, attention to detail, and a proactive approach. The position offers a positive work environment with opportunities for continuous learning and development.

Benefits

Positive work environment

Learning and development opportunities

Qualifications

• Previous experience in administration in a corporate environment preferred.
• Strong team player who can also work independently.
• Professional and responsive approach.

Responsibilities

• Provide administrative support to the team.
• Manage case creation and ongoing management.
• Liaise with billing and treasury teams.

Skills

Microsoft Office skills

Attention to detail

Excellent communication skills

Diary management

Team player

Job description

Background

Charles Taylor is a global provider of professional services and technology solutions dedicated to enabling the global insurance market to do its business better. Dating back to 1884, Charles Taylor now has more than 120 locations across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa.

Charles Taylor believes that it holds a distinctive position in its markets by providing professional services and technology solutions to support every stage of the insurance lifecycle and the insurance operating model.

Charles Taylor Adjusting focuses on commercial losses and claims across all major lines and geographies, with many cases large and complex in nature. We handle onshore and offshore claims, across 4 main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, Natural Resources. We believe we are the only global loss adjuster to have achieved leadership across these disciplines.

For more information, please visit www.charlestaylor.com

The Role

The PCTSR Team Assistant will provide administrative support to the Property, Casualty, Technical & Special Risks team in the day-to-day running of the business.

Key Responsibilities

• Urgent case creation and management, including the following tasks:
  • Open new cases, register them on core systems, and support ongoing management of these cases in systems such as CTA's internal Case Management and Accounting (CMA) system, Go-Trex, and eCases
  • Ensure the correct case-related expenses and disbursements are entered onto CMA before any invoices are processed by CTA's Working Capital team; investigate and resolve any discrepancies
• Produce case-related MI, as required
• Liaise with billing and treasury teams
• Travel management (e.g., coordinating travel arrangements)
• Send out meeting communications; create documents, and proof-read reports, letters and general client communications
• General adjuster support, including the following tasks:
• Act as a point of contact for issues with time recording
• Manage and monitor Time-bars
• Marketing and client events (e.g., assist with special events and market seminars)
• Build strong relationships with Adjusters, internal stakeholders and external clients, where appropriate, and proactively follow up on related queries/issues
• Support the team in delivering external support services (e.g., Association of Average Adjusters) as required
• Perform other support activities and provide general assistance to adjusters to ensure the efficient running of the team
• Carry out ad hoc duties and tasks allocated by management within the scope of the post
• Demonstrate and champion Charles Taylor values by ensuring agility, integrity, care, accountability and collaboration

Required Skills

• Previous experience preferred in administration/secretarial/PA support in a corporate environment
• Microsoft Office skills, especially Outlook, Word and Excel at intermediate to expert level
• Strong team player who can also work independently
• General secretarial skills, including diary management
• Attention to detail and a drive to get things done "Right First Time"
• Professional and responsive approach
• Proactive and efficient
• Flexible, with a hands-on approach to getting work done
• Excellent communication and interpersonal skills
• Self-motivated
• Results and deadline oriented

Why join Charles Taylor?

We are proud that nine out of ten of our people would recommend Charles Taylor as a place to work. We offer a positive work environment where employees are empowered to make decisions and learning is valued and shared across the business.

We are committed to continuous learning and development, with structured induction programmes and job training, study support for relevant professional qualifications, and a Core Learning & Development Curriculum.

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind, regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process contribute to the inclusive and diverse culture we are proud to be part of at Charles Taylor.