Team Assistant, Gardeners' World

Immediate Media Co.; Greater London; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

EV salary sacrifice

Medicash health plan

Cycle to work

Pension plan

Job summary

Immediate Media Co. is seeking a Team Assistant to help run the Gardeners’ World brand across editorial, content and commercial activity.

You’ll be a central point of contact, handling day-to-day administration, inbox management, and support for brand activity to ensure high-quality content and audience experiences. In this fast-paced role you’ll work closely with editorial, video, digital and commercial teams, providing essential support to keep operations running smoothly and efficiently, with

Qualifications

• Previous administrative or team assistant experience.
• Strong organisational skills and ability to multitask.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Provide administrative support to the Gardeners’ World senior team, including diary management, meeting coordination, and events.
• Manage brand customer service inboxes, responding to audience queries in a timely, professional and on-brand manner.
• Manage editorial and website inboxes, triaging queries and forwarding to appropriate teams.
• Coordinate travel and accommodation bookings for team members and assist with events logistics.

Skills

Organisational skills

Communication skills

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Team Assistant (up to £29,500 full-time equivalent)

Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events.

We’re the destination for people looking to get more from the things they love. We’re here to inspire, fuel, encourage and educate.

Whether it’s the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor spaces, or enjoying the latest TV sensation – we help bring our audiences joy!

About the role

As a Team Assistant, you will play a key role in ensuring the smooth and efficient running of the Gardeners’ World brand across editorial, content and commercial activity.

This is a varied, fast-paced role where you’ll act as a central point of contact for the team, supporting day-to-day administration, managing brand customer service inboxes, and assisting with brand activity. You’ll work closely with editorial, video, digital and commercial teams, providing essential support that helps the wider team deliver high-quality content and experiences for our audience.

You’ll love this role if;

• You are highly organised and enjoy managing multiple tasks and priorities
• You have strong attention to detail and a proactive, problem-solving mindset
• You enjoy supporting a busy team and being at the centre of day-to-day operations
• You’re confident communicating with a wide range of people, both internally and externally

As a Team Assistant you will;

• Provide administrative support to the Gardeners’ World senior team, including diary management, meeting coordination, and departmental events
• Manage brand customer service inboxes, responding to audience queries in a timely, professional and on-brand manner, and flagging recurring issues or trends to relevant teams
• Manage editorial and website inboxes, triaging queries and forwarding them to the appropriate teams
• Support the planning and delivery of brand activity at Gardeners’ World events, including logistics and coordination
• Process expenses and manage corporate card submissions, ensuring accurate and timely reporting in line with company policies
• Raise and manage purchase orders, invoices and commission payments, ensuring they are processed efficiently
• Coordinate travel and accommodation bookings for team members where needed
• Support the running of competitions, including liaising with PRs, setting up web pages, promoting via social channels and selecting winners
• Help manage and maintain shared team calendars
• Support key brand initiatives (e.g. Garden of the Year), including administrative tasks such as handling entries and downloads
• Maintain internal resources, including updating book logs, requesting materials and helping to manage the GW library and physical archive
• Help maintain an organised working environment, including managing post, samples and general team resources, and keeping office spaces tidy
• Organise team activities such as away days and seasonal events
• Upload and manage basic content or information within internal systems where required
• Support the team with ad hoc administrative tasks and projects as needed

Requirements

• Previous experience in an administrative or team assistant role
• Strong organisational skills, with the ability to prioritise and manage multiple tasks
• High attention to detail and accuracy, particularly when handling expenses and administrative processes
• Excellent communication skills, both written and verbal
• A professional and friendly approach to customer service
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to handle confidential information with discretion
• A collaborative approach, with the ability to build effective working relationships across teams
• A positive, proactive attitude and willingness to get involved
• A relaxed working environment with regular socials including a summer festival
• Supportive well-being initiatives and benefits, talks & workshops, andMental Health First aiders & Champions
• 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
• Claim back everyday health care cost with Medicash our Health Cash back plan
• Lease an Electric vehicle through our EV salary sacrifice scheme
• Tailored training and development through both our inhouse learning platform and LinkedIn Learning
• A progressive and transparent culture focused on your development
• Flexible / hybrid working plus early finish Fridays
• Cycle to work scheme
• Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
• Competitive pension plans and Life Assurance
• A newly renovated modern office with lots of collaborative spaces

At Immediate, we pride ourselves on our open, inclusive, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, our local communities and the impact we have on the environment. Our active Diversity & Inclusion network, comprehensive well-being programs, and clear sustainability strategies reflect this commitment.

People are at the heart of our business and creating a diverse and inclusive working environment is important to us. Immediate is an equal opportunities employer. We’ll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We’re also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities.

Immediate is a place you can grow, be supported, and make a difference.

We work with talented, driven people to make our vision reality

Such an amazing team requires nothing short of the best. That’s why we put a lot of effort into creating a work environment they deserve.