Team Assistant

Oliver Wyman; Sunderland; On-site; GBP 26,000 - 34,000; Full time

Job summary

Oliver Wyman, a Marsh (NYSE: MRSH) business, offers a hybrid Team Assistant role based in Newcastle with 60% office time. You will support Senior Professionals/Directors, manage calendars, coordinate travel, handle timesheets and expenses, and maintain client CRM data while providing office and team support.

The role requires excellent judgment, organizational skills, and strong communication. UKSV clearance may be required for government-related work, and the candidate should be fluent in

Qualifications

• At least one year of experience in an administrative or customer service position.
• Experience in financial services, management consultancy and/or a professional services environment is a plus.
• Willingness to undergo UK Security Vetting (UKSV) for SC-level clearance if required.

Responsibilities

• Maintain diaries for senior professionals and schedule meetings, including communication with clients and staff.
• Coordinate travel and accommodation arrangements.
• Prepare weekly timesheets and expense reports.
• Maintain and update client CRM data for firm use.
• Provide coverage and support to Directors/Partners and assist in team initiatives.

Skills

Fluent English

Problem solving

Organizational skills

Team player

Tools

Word

PowerPoint

Excel

Outlook

Microsoft Dynamics

Job description

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

The Opportunity:

The Team Assistant will provide high-quality, proactive administrative and business support to a small team of Senior Professionals/Directors. Acting as a trusted business partner, the role requires excellent judgement, strong organisation and the ability to represent Oliver Wyman professionally with internal and external stakeholders. The successful candidate will manage diary and meeting logistics, coordinate travel, support client development activity through CRM and deliver reliable team and office support.

This is a hybrid role (60% of the time working from the Oliver Wyman office in Newcastle).

Key Tasks and Responsibilities:

(These responsibilities may flex to meet the needs of the business.)

Calendaring

• Maintain diaries for senior professionals, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate
• Proactively spot opportunities to add marginal internal meetings; interviews, staff meetings, etc

Travel Arrangement

• Coordinate travel and accommodation, book cars, rail tickets, etc

Timesheet and Expense Reporting

• Prepare weekly timesheets for each assigned senior professional
• Prepare all expense reports

CRM and Client Support

• Maintain/update client contact database to ensure accuracy of information for firm use

Team Support

• Provide coverage for assistants when out of the office to ensure seamless support to Directors/Partners
• Provide short-term coverage for Partners/Directors who may be in the midst of an EA assignment transition or who are new to the Firm
• Provide training and support to new assistants
• Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team
• Assist in the local office with minor office services tasks, maintaining a good work environment, as required.

Experience required:

• At least one year experience working in an administrative or customer service position. Experience in financial services, management consultancy and/or a professional services environment a plus
• The successful candidate will likely support our Government & Public Institutions team. As part of this, any applicant that does not have it already should be open to being put through a UK Security Vetting (UKSV) process for SC-level security clearance.

Skills and Attributes:

• Fluent in English. Other European languages a plus
• Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goalStrong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards
• Excellent communicator and negotiator – able to deal effectively with people at all levels across a multicultural environment
• Maturity, poise and judgment
• Ability to maintain and respect confidentiality
• One who takes constructive feedback in stride and incorporates feedback quickly
• Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment
• Ability to undertake projects and produce quality and timely results
• Self-starter, strong initiative, confidence and ability to work with little guidance
• Collaborative team player
• Positive attitude, sense of fun: is collegial and friendly
• Ability to juggle several tasks at once, to prioritize and manage own time
• Methodical, organized and excellent attention to detail
• Flexible attitude; embraces change, hard-working, cost conscious and results driven
• Finally, we are looking for someone who will be committed to the company and add to the life and culture of Oliver Wyman

Technical Skills

• Excellent Word, PowerPoint and Excel skills
• Expert knowledge of Outlook
• Knowledge of CRM systems (Microsoft Dynamics), a plus but not necessary

Why Join Us?

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm.

We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting.

Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.