Team Administrator

Welwyn Hatfield Borough Council; Hatfield; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Discount to leisure facilities

Local Government Pension Scheme

Job summary

Welwyn Hatfield Borough Council is seeking a Team Administrator to join the Housing Repairs and Building Safety Team. The role is hybrid, with at least two days in the office per week, and additional attendance during training and meetings.

You will support the team by handling data, raising housing jobs, and transferring files from a contractor portal. We value attention to detail, excellent customer service, and clear communication.

Qualifications

• Excellent customer service skills and ability to communicate clearly.
• Experience with data entry and data accuracy across multiple sources.
• Strong time management skills and ability to switch priorities.

Responsibilities

• Collate, compile and enter data from multiple sources.
• Raise jobs on housing system and transfer files from contractor portal.
• Analyse data and ensure timely delivery of tasks within deadlines.
• Provide reliable administrative support to the Housing Repairs and Building Safety Team.

Skills

Customer service

Data entry

Time management

Effective communication

Tools

MS Office

Job description

At the heart of every team is a highly motivated and skilled administrator providing high quality support to the wider service. We are looking for a Team Administrator to join our expanding Housing Repairs and Building Safety Team to help deliver the very best service to our customers., The post is hybrid with the expectation of attending the office at least two days a week, and to attend training and meetings. This will be more frequent during your training period.
Please note we do not offer sponsorship for employment in the UK.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications.
Closing date for applications is 1 November 2026
Remote assessments will be held on 6 November 2026
Face to face interviews will be held on 11/12 November 2026
We are changing:
Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings - Protection of Employment) principles.
LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.
In this role you must have an eye for detail, have excellent customer service skills and be a confident and effective communicator. You will take responsibility for providing support within the team, collating, compiling and entering data from a range of sources, raising jobs on our housing system and transferring files from our contractor portal. You will be adept at switching priorities and delivering work to defined deadlines.
It goes without saying that you must be a competent administrator with experience of analysing and entering data. To be successful you will need an excellent working knowledge of MS Office applications and have exceptional time management skills.
We are on a journey of transforming the way we deliver our services to our customers.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
The contract is fixed term until 24 November 2027 to provide resource during a secondment period.
You will be working in the heart of Welwyn Garden City in our vibrant office.

We offer flexible working to achieve a good work life balance, generous annual leave, discount to the council owned leisure facilities and much more.

• flexible working to achieve a good work life balance
• generous annual leave
• discount to the council owned leisure facilities
• and much more

We offer the Local Government Pension Scheme, which is a defined benefits scheme.