Team Administrator - Residential School Nursing Team

NHS; North Chailey; On-site; GBP 24,000 - 30,000; Full time

Job summary

A national health service provider in North Chailey is seeking a Team Administrator to support the Specialist Nursing Team. The ideal candidate will possess strong IT, communication, and organisational skills, with at least 2 years of administrative experience. This role offers flexibility, focusing on improving the lives of children with complex disabilities. A qualification in Microsoft Office is essential. Candidates not eligible for Skilled Worker visa need not apply.

Benefits

Flexible working patterns

Excellent training and development opportunities

Access to benefits and discounts for NHS staff

Qualifications

• Minimum 2 years administrative experience required.
• Ability to work in a team and own initiative.
• Experience in a people-facing environment.

Responsibilities

• Provide excellent administrative support to the team.
• Manage requests for information over phone and email.
• Maintain privacy and confidentiality of service users.

Skills

IT skills

Communication skills

Organisational skills

Time management

Education

GCSE level or equivalent

Microsoft Office applications qualification

Tools

Microsoft Office/365

Job description

Team Administrator - Residential School Nursing Team

The Specialist Nursing Team at Chailey Clinical Services (CCS) provide care and support for children and young people with complex Neurodisability and their families across the school and residences in the adjoining Chailey Heritage Foundation and at the Bluebells Short Breaks service.

We are looking for an efficient, proactive administrator with excellent IT, communication and organisational skills to support the Specialist Nursing Team.

A strong commitment to enhancing the health and wellbeing of the children and young people in our care and a calm, compassionate approach as well as the ability to prioritise tasks to manage a busy workload are essential in this unique, fulfilling role. If you feel you have these qualities, we would love to hear from you.

Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa: If you\'ll need to meet different salary requirements - GOV.UK

Main duties of the job

• The post holder will support the Specialist Nurses and Health Care Support Workers, running an efficient and responsive administrative support.
• They will be expected to organise their daily workload to ensure tasks and ongoing workloads are prioritised and completed within agreed timescales.

The post holder will respond to queries from external parties, patients and relatives or other departments, escalating more complex queries to the relevant member of the team.

General administration duties such as data entry, preparation of Minutes and Agendas, photocopying, scanning and filing.

About us

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?

• Positive 2023 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
• Variety of working environments across the community, in patients\' homes, within our community hospitals and bases across the county
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• Access to a wide range of benefits and discounts for NHS staff

Job responsibilities

• To provide excellent administrative support to the team, attending training if needed to ensure skills remain up to date.
• Key point of contact for the Residential School Nursing Team, managing requests for information over the phone, by email and MS Teams and escalating, as appropriate.
• Maintain the privacy and dignity of service users, developing understandings of the issues that affect their daily lives and ensuring their confidentiality is maintained at all times.

For further details, please see the attached job description

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• Qualification in Microsoft Office applications (Word, Excel and Outlook)
• Knowledge of basic medical terminology

Other requirements

• Willingness to be adaptable, willing and flexible with working hours should delivery of service require this on occasions
• Access to a vehicle or public transport link as the service is in a rural area.

Experience

• At least 2 years administrative experience
• Ability to prioritise workload and experience of working to deadlines
• Experience of working in people-facing environment
• Experience with inputting data and maintaining records.
• NHS, charity sector or social care experience

Skills and knowledge

• Good working knowledge of the application of Microsoft Office/365 packages and databases
• Ability to work effectively in a team and own initiative
• Good communication and interpersonal skills- able to work with the public, partners and colleagues in a friendly, empathetic manner
• Good time management skills-able to coordinate tasks, assess for priority and meet deadlines
• Able to keep accurate written and electronic records and follow tasks through to completion
• Commitment to improving the lives of children and young people with complex disabilities and their families
• Able to treat all service users respectfully and respond to their individual preferences accordingly
• Ability to adapt to changing service needs and to take on new tasks.
• Receptive to professional advice and able to recognise the boundaries of the role
• Awareness of need for proactive adherence to Health and Safety legislation at all times
• Awareness of the need to ensure confidentially is assured and Data Protection legislation is met

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Contract

Working pattern

Full-time,Part-time,Job share,Term time hours