Team Administrator/Receptionist - Apprentice

NHS; England; On-site; GBP 29,000 - 32,000; Full time

Job summary

A healthcare organization is seeking an Administration Apprentice to provide high-quality administrative support, complete a Business Admin Level 3 Apprenticeship, and gain a nationally recognized qualification. This full-time role includes responsibilities such as managing appointments and handling patient correspondence. Applicants must be eligible to work in the UK and willing to pursue Functional Skills Level 2.

Qualifications

• Eligible to work in the UK and hold a valid visa.
• UK/EU residency for the past 3 years.
• Willing to work towards Functional Skills Level 2.

Responsibilities

• Provide administrative support for patients and staff.
• Maintain appointments diary and transcribe meeting minutes.
• Handle confidential information appropriately.

Skills

Communication

Time management

Organizational skills

Education

Functional Skills Level 2

Job description

Job Summary

Administration Apprenticeship. Throughout the duration of this role, postholder will be required to enrol onto and complete the Business Admin Level 3 Apprenticeship. This programme will be completed within working hours in which allocated study time will be agreed with the line manager. The apprenticeship will run for 15-18 months with postholder gaining a Level 3 Nationally recognised apprenticeship qualification.

Apprenticeship Programme Overview

The programme has been structured around three key themes of learning to support learners develop their knowledge and skills in a logical manner:

• Core Business and Administration
• Supporting Business Performance
• Project Management

The programme will be delivered fully remote through the support of an external training provider using a blended learning approach, combining face-to-face tutorials with online learning resources and support.

Eligibility

• Be eligible to work in the UK and / or have a visa valid for the full duration of the apprenticeship.
• Be a UK / EU resident for the past 3 years.
• Not be over experienced in same field as the apprenticeship.
• Have already obtained / be willing to work towards Functional Skills Level 2.
• Not be in any other government funded programmes, such as University.

Main duties of the job

To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services. The post holder will encompass regular telephone liaison with external agencies. You will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.

• Keep the appointments diary, typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison with external agencies and making appointments at the request of the service.
• Assist in the maintenance of records, filing, and photocopying and any duties essential to the comprehensive secretarial support service you will provide.
• Be an active member and contribute to the effective operation of a multi-disciplinary team.
• Handle matters relating to clients and staff in a highly confidential manner and not divulge information beyond what is necessary for the role.

About Us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all.
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Job Details

Date posted: 07 October 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £29,651 to £31,312 a year Per annum inclusive of HCAS

Contract: Permanent

Working pattern: Full-time

Reference number: 455-NLFT-0162-A

Job locations: Bay Tree House, Christchurch Close, Enfield, EN2 6NZ

Job Description

Job responsibilities

• To operate a desktop PC, arranging appointments, drafting and typing of letters, typing of assessments, and any general correspondence as requested by the team.
• To receive information/referrals, both verbal and written from patients, GPs, carers and staff which require tact and sensitivity.
• To ensure all messages given verbally, written or by telephone are passed on to the correct discipline within an agreed timescale.
• To have a good working knowledge of the Trusts patient medical records system RiO.
• Receive incoming post, faxes and emails, collating with previous correspondence before passing to the team.
• Photocopying and collating documents as required.
• Deal with correspondence on behalf of the team.
• Ensure good working relationships with all staff, the organisation and outside agencies.

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer details

North London NHS Foundation Trust
Bay Tree House
Christchurch Close
Enfield
EN2 6NZ
Website: https://www.northlondonmentalhealth.nhs.uk/