Team Administrator/Receptionist - Apprentice

NHS; Enfield; Remote; GBP 19,000 - 22,000; Full time

Job summary

A regional healthcare organization is offering an Administration Apprenticeship based in Enfield, UK. The role involves providing high-quality administrative support and completing a Business Admin Level 3 Apprenticeship. The successful candidate will have essential skills in Microsoft Office and excellent communication skills, while receiving training through a blend of online and face-to-face sessions over 15-18 months. Ideal for individuals eligible to work in the UK with no prior qualifications in the field.

Qualifications

• Experience managing busy workloads and conflicting priorities.
• Ability to handle confidential information as per Data Protection Act.
• Knowledge of administrative procedures and relevant Trust policies.

Responsibilities

• Provide a high-quality administrative service for patients.
• Operate desktop PC, arrange appointments, and draft correspondence.
• Ensure good working relationships within the team and with external agencies.

Skills

Microsoft Office proficiency

Verbal communication

Written communication

Teamwork

Education

NVQ3 or equivalent

Tools

RiO

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Job summary

Administration Apprenticeship

Throughout the duration of this role, postholder will be required to enrol onto and complete the Business Admin Level 3 Apprenticeship. This programme will be completed within working hours in which allocated study time will be agreed with the line manager. The apprenticeship will run for 15-18 months with postholder gaining a Level 3 Nationally recognised apprenticeship qualification.

Apprenticeship Programme Overview

The programme has been structured around three key themes of learning to support learners develop their knowledge and skills in a logical manner:

• Core Business and Administration
• Supporting Business Performance
• Project Management

The programme will be delivered fully remote through the support of an external training provider using a blended learning approach, combining face-to-face tutorials with online learning resources and support

Eligibility

To be eligible for this apprenticeship, postholder must meet the following criteria.

• Be eligible to work in the UK and / or have a visa valid for the full duration of the apprenticeship.
• Be a UK / EU resident for the past 3 years.
• Not be over experienced in same field as the apprenticeship.
• Not have any prior qualifications equivalent/exceeding the apprenticeship.
• Have already obtained /be willing to work towards Functional Skills Level 2.
• Not be in any other government funded programmes, such as University.

Main duties of the job

To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services.

The post holder will encompass regular telephone liaison with external agencies.

You will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.

Your duties will encompass regular liaison regarding the keeping of the appointments diary typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with external agencies and making appointments at the request of the service. You will assist in the maintenance of records, filing, and photocopying and any duties essential to the comprehensive secretarial support service you will provide.

The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.

Your dealings with matters relating to clients and staff is of a highly confidential nature and should not be divulged to another or discussed with other colleagues other than as necessary within the context of your role.

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Job responsibilities

1. To operate a desktop PC, arranging appointments, drafting and typing of letters, typing of assessments, and any general correspondence as requested by the team.
2. To receive information/referrals, both verbal and written from patients, GPs, carers and staff which require tact and sensitivity.
3. To ensure all messages given verbally, written or by telephone are passed on to the correct discipline within an agreed timescale.
4. To have a good working knowledge of the Trusts patient medical records system RiO.
5. Receive incoming post, faxes and emails, collating with previous correspondence before passing to the team.
6. Photocopying and collating documents as required.
7. Deal with correspondence on behalf of the team.
8. Ensure good working relationships with all staff, the organisation and outside agencies.

Person Specification

Education

Essential: NVQ3 or equivalent or relevant practical experience

Desirable: Minute taking skills

Experience

Essential: Managing busy workload and conflicting priorities, Handling confidential and sensitive information in accordance with the Data Protection Act, Working in a team

Desirable: Ability to use own initiative and deal with ad hoc requests and queries.

Knowledge

Essential: Full range of administrative procedures, software programmes, Relevant Trust policies and procedures

Desirable: Good knowledge and proficiency of Trust systems to include RIO, and other digital systems

Skills and abilities

Essential: Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook, Excellent verbal and written communication

Desirable: Ability to work as a member of a team, conflicting and often changing deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.