Team Administrator - Psychological Therapies

NHS; Aylesbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare organization is hiring a Team Administrator for its Psychological Therapies service in Aylesbury. This role requires excellent communication and organizational skills, with responsibilities that include handling day-to-day administration tasks and supporting the team. Ideal candidates have at least 2 years of admin experience in an NHS setting. Benefits include career progression opportunities, 27 days annual leave, and NHS discounts.

Benefits

Excellent opportunities for career progression

27 days annual leave plus bank holidays

NHS Discounts

Competitive pension scheme

Employee Assistance Programme

Cycle to work scheme

Qualifications

• 2 years administration experience in an NHS setting.
• Experience of working with confidential documents.
• Good keyboard and administration skills.

Responsibilities

• Manage day-to-day admin tasks including mail handling and filing.
• Administer clinic systems and maintain professional contact with service users.
• Schedule clinicians' appointments and handle confidential calls.

Skills

Excellent communication skills

Organisational skills

Knowledge of Microsoft programs

Ability to work in a busy environment

Education

GCSE English and Maths (minimum Grade C or equivalent)

Recognised secretarial qualification (e.g., RSA)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

RIO patient database

Job description

Team Administrator - Psychological Therapies

Are you looking for a challenging and rewarding role where you will be part of a busy and supportive team? Or looking for a step up in your admin duties?

The Bucks Psychological Therapies service is looking for a Team Administrator to join their growing service. Our administrators are a vital part of our team and, without them, we couldn't provide high quality care to the large number of clients across the county.

If you have good keyboard, administration and computer skills, along with an excellent telephone manner, and enjoy liaising between team members and clients in a busy environment, then this is the opportunity for you.

As a valued team member, we will support you to develop your skills and knowledge and there will be opportunities for you to attend regular training as well as your yearly personal development review.

If you enjoy working in a fast-paced environment, have a flexible approach and the ability to adapt to changing priorities, then this could be the role for you!

Main duties of the job

• Manage day-to-day admin tasks including mail handling, typing, filing, meeting arrangements, and maintaining office supplies.
• Administer clinic systems for assessments and treatments, act as referrals secretary, and maintain professional contact with service users and referrers.
• Schedule clinicians' appointments, handle confidential calls and complaints, and redirect queries appropriately.
• Maintain accurate databases and electronic records, support audits and training, and generate reports as needed.
• Attend meetings, assist with service-wide tasks (e.g. waiting lists, CPD tracking), and provide admin guidance to the Psychological Therapies team.

The ability to travel independently between sites within the Trust is essential for this role.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure that the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person Specification

Knowledge

• Excellent working knowledge of Microsoft programs, particularly Excel, Word and Outlook
• Working knowledge of RIO or similar patient database

Qualifications

• GCSE English and Maths (minimum Grade C or equivalent)
• Recognised secretarial qualification (eg RSA or equivalent)

Experience

• 2 years administration experience or secretarial experience in an NHS setting
• Experience of working with confidential documents
• Other admin or secretarial experience

Personal Qualities

• Excellent communication and organisational skills
• Ability to work effectively in a busy environment
• Excellent communication and organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.