Team Administrator Planned Care Nursing

Integrated Care System; Eastbourne; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare organization based in Eastbourne is seeking an administrator to join their Planned Care Nursing Administration Team. The role involves data entry, general administration tasks, and providing excellent customer care. Candidates should possess strong IT and interpersonal skills, with a commitment to improving patient services. This position offers a salary range of £24,937 to £26,598 annually, pro rata.

Benefits

Access to NHS pension scheme

Staff development opportunities

On-site staff accommodation

Qualifications

• Strong willingness to learn and work independently.
• Commitment to improving patient services.
• Experience of general office duties in an NHS or similar environment.

Responsibilities

• Input patient referrals into the electronic patient record system.
• Retrieve data as requested.
• Manage the staff sickness phone for the service.

Skills

IT skills for data entry and recall

Effective interpersonal skills

Organisational skills

Ability to cope under pressure

Education

Good standard of general education, including Maths and English

NVQ3 in Administration or proven equivalent experience

ECDL or alternative IT qualification

Tools

SystmOne

Job description

An opportunity has arisen in the Planned Care Nursing Administration Team, the successful candidate will be based in Eastbourne, St Marys House.

Responsibilities include data entry, general administration work, updating the appointments system, and providing excellent customer care.

The post holder will receive incoming telephone calls from patients, carers, GPs, staff, other healthcare professionals, and external organisations, taking appropriate action which may involve discussing matters with other team members.

We are seeking candidates who possess a strong willingness to learn, relish challenges, and exhibit the ability to work independently as well as part of a collaborative team. Commitment to improving patient services and excellent communication skills are essential.

You will work alongside clinical colleagues to ensure that Planned Care Nursing flows smoothly, helping maintain an efficient and effective administration service.

You will be employed within a broader scope that encompasses District Nursing, Bladder & Bowel, Frailty and Tissue Viability Services.

Please note that our service operates seven days a week (including Bank Holidays - which are currently rostered for each staff member working 2 a year), and weekend work on a rotating basis is part of the role, currently 1 in 7 weekends.

There will also be cross-site work, so being a car user is necessary.

The core service hours are from 08:00 to 18:00.

Main duties of the job

We're in search of someone who can thrive in a busy office setting. The role involves a variety of tasks:

• Inputting patient referrals into our electronic patient record system (SystmOne)
• Retrieving data as requested
• Maintaining and updating SystmOne as necessary
• Making outgoing calls to update patients on their District Nurse visits
• Managing the staff sickness phone for the service
• Onboarding for new starters (getting systems in place, uniform and equipment)
• Processing requisitions using NHS Supply Chain and Integra as directed

You will need:

• A flexible approach
• A willingness to learn

About us

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from £30 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Other

• Car driver/owner, Ability to travel easily between bases
• Able to work shifts/hours as job required

Skills / Knowledge / Abilities

• IT skills for data entry and recall
• Effective interpersonal, organisation and team work skills
• Motivated
• Ability to learn and develop new skills and abilities
• Ability to cope under pressure
• Advanced IT skills
• Trained on NHS data collection systems

Experience

• Experience of general office duties in NHS or similar large complex organisation
• Experience of dealing with people
• Experience of clinical record systems
• Experience of reception work in a clinical environment

Qualifications

• Good standard of general education, to GCSE grade C or equivalent, including Maths and English
• Able to undertake further training required for role
• NVQ3 in Administration or proven equivalent experience
• ECDL or alternative IT qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum, pro rata