Team Administrator - Family Time Service

Buckinghamshire Council; Aylesbury; On-site; GBP 9,000 - 14,000; Part time

Job summary

A leading council in the UK is seeking a Team Administrator for the Family Time Service. This part-time role focuses on providing comprehensive administrative support to enhance the lives of children and families. Join a supportive team aimed at making a genuine impact through effective communication and active engagement.

Benefits

Flexible working

Discounts at various shops and restaurants

Pension schemes

Gym memberships

Career development opportunities

Social activities

Qualifications

• GCSE/NVQ2 or equivalent education required.
• Strong customer-facing skills and ability to communicate effectively.
• Sensitivity and empathy to build relationships with families.

Responsibilities

• Provide effective administrative support, ensuring accurate task completion.
• Communicate effectively with customers and handle administrative tasks like booking.
• Manage financial transactions and maintain records using SAP.

Skills

Communication

Organizational skills

Customer service

Empathy

Sensitivity

Education

GCSE/NVQ2 or equivalent

Tools

SAP

Job description

Team Administrator - Family Time Service

Location: Aylesbury

The Family Time Service is a diverse and supportive team that aims to make a genuine impact on the lives of children and families in Buckinghamshire. The team offers plentiful peer support and values creating positive experiences for children and families.

This is a part-time role, 18.5 hours per week, with the salary advertised pro-rata.

If you want to join this exciting team that prioritizes service improvements, apply today!

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths of five previous councils to create positive change for residents, communities, and businesses. We are committed to serving residents better and providing stronger representation for Buckinghamshire both locally and nationally.

Buckinghamshire is an ambitious, rapidly growing county with a strong economy. It is an area of outstanding natural beauty, one of the top rural areas to live in the UK, and well connected—only an hour from London by train. The county has a rich history and heritage and is the birthplace of the Paralympic movement.

We seek motivated, ambitious, and inspiring individuals to join us. We offer a range of benefits to support your well-being both at work and at home.

About the role

To provide effective administrative support within the Family Time Service.

To work proactively within the team, ensuring service users are responded to appropriately and all administrative tasks are completed accurately and promptly.

Responsibilities:

• Communicate effectively with internal and external customers, promoting a positive image of the Council. Take clear messages/bookings, resolve problems efficiently, and escalate issues to line managers as needed.
• Complete administrative tasks such as photocopying, faxing, shredding, enveloping, and franking to required standards.
• Schedule and arrange meetings and events.
• Support meetings by taking minutes and following up on actions.
• Act as a Cost Centre Administrator, handling financial transactions like raising and paying purchase orders, invoices, recharges, and journal transactions using the SAP system. Maintain stock records and ensure income is recorded and reconciled accurately.
• Upload reports to Content Server.
• Process claims and expenses for casual staff.
• Manage reception duties and act as the first point of contact for visitors.

For a full list of responsibilities, see the attached job description.

About you

You will have GCSE/NVQ2 or equivalent education.

The role is customer-facing; the ability to communicate effectively in spoken English and provide advice is essential.

You should have sensitivity and empathy to build trusting relationships with families and skills to influence and motivate them towards achieving goals.

For a full list of requirements, see the attached personal specification.

Other information

If you want to learn more about this role, please contact us.

We may close the vacancy early once sufficient applications are received, so apply promptly.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people, and adults at risk.

This post is exempt from the Rehabilitation of Offenders Act 1974; applicants must declare all convictions and cautions as specified.

Our values are Proud, Ambitious, Collaborative, and Trustworthy. We offer a fair, inclusive culture, health and well-being initiatives, support networks, career development opportunities, and social activities.

We strive to reflect the diverse communities we serve and promote equality, fairness, and inclusion.

About the Business Unit

Buckinghamshire is a successful, growing area with natural assets, a strong economy, and resourceful communities. We face challenges related to growth, an aging population, climate change, and inequalities, especially for children and young people.

Children’s Services is on an improvement journey, with strong partnerships and a focus on protecting vulnerable children while enabling social work practice to thrive. We aim to improve outcomes for children, young people, and families through collaborative efforts.

We recognize and reward you

We value hard work and success, offering benefits like flexible working, discounts at various shops and restaurants, pension schemes, gym memberships, travel discounts, and more.